SupremeFX Hi-Fi DAC Driver Update (V1.9.114.23) does not install Win 10 (not signed)

[8a7yh87yteaw]

When I try to install this driver, it does not work. It shows yellow bung/exclamation mark on the device manager.

Now I cannot use the SupremeFX Hi-Fi.

I tried to reboot safe options and select disable driver signature enforcement and this happens:



ASUS please sign the driver so the buyers of this motherboard can use their SupremeFX HiFi and install properly on Windows 10, because now everyone should be using Windows 10 for security. I will not install Windows 8 or Windows 7 and get my PC hacked because you are not doing the drivers properly.

You sold this motherboard compatible with Windows 10 so please make it work without asking users to hack it. I do not want to disable security settings, please provide a signed driver that works with Win 10 Creators Update.

I am a very unhappy buyer and I won't buy another ASUS product if you don't give me what I paid for.

UPDATE 2 AUGUST 2017:

I raised a technical query with ASUS technical support, the employee was really good in forwarding my queries to the upper levels at ASUS and this is what ASUS informed him:

Thank you for your patience throught this process. I'm very sorry to inform you that HQ has stated that WHQL drivers will not be supplied at this time. Unfortunately they would not disclose a reason for it. R&D may develop signed drivers in the future but we cannot make any guarantees of that at this time. I would suggest peridically checking the support page for updated drivers and try each of them.

If you find this makes the board not fit for purpose, we can only recommend returning it to the retailer. I truly apologize for the inconvenience.

ASUS should not delete my post because ASUS should not feel ashamed of their response. If they do not want to support the products that they sell that's fine. But let the customers beware of their views.

This is unacceptable. Windows 10 requires signed drivers after the Anniversary Update and ASUS clearly does not care. This board is less than 1 year old and one of the major features does not work, ASUS might as well remove the driver completely from the website as it only creates confusion and frustration.

The response above sealed the fate for me, ASUS products = NEVER AGAIN.

I feel it is totally unfair to the retailer who sold this to me in good faith, the retailer does not manufacture and does not provide support, it is ASUS' responsibility to provide appropriate and fully working drivers to their customers.

ASUS does not care about their customers. The response above saying that they "may" provide signed drivers is a way to cover their back, in fact they will never bother to provide anything at all, in their eyes this product is now unsupported/end of life.

Absolutely disgusting attitude from this company who lost my custom forever.

[8a7yh87yteaw]

MaacK wrote:
Just get rid of it. It's junk and ASUS doesn't care. I'm never buying or recommending ASUS again.

This is a most stupid idea. This was an expensive product and instead of giving up like a chicken you should demand your rights. You are only doing everyone a disservice by saying stuff like this. If you want to be burning your money feel free to do it alone.

[Bingobongo]

8a7yh87yteaw wrote:
If you want to be burning your money feel free to do it alone.

I'd say you don't get the point, mate.

If anyone is burning anyones time and money here, it is ASUS.

[jbandes]

Bingobongo wrote:
I'd say you don't get the point, mate.

If anyone is burning anyones time and money here, it is ASUS.

I am going to see if I can escalate to 3rd level support. Clearly there is a driver issue with Widows 1709 and Fall Creators Edition. Everything works but my Header DAC unit will not play signals from the Headphones. I have tried absolutely everything. By default it installs Microsoft drivers that do not work. I loaded the 23 driver (latest) directly from the hard drive and I receive a signature error. I even loaded the latest version and used the earlier driver (one generation earlier) but still no should on headphones. Interesting no Clicking sound ? It used to make a clicking sound on earlier versions of windows when you plugged in headphones. Now nothing. If I plug the headphones into the mic input I hear a sound so its getting power but no sound. The meters show signal but no sound on the headphones.

I turned off the audio unit in BIOS and back on as suggested but no good. Now I will remove the PCIe cable and try that but I think I am grasping at straws now clearly since the update of windows to 1709 the headphone output jack on the DAC on the front of the computer just does not work.

[MaacK]

8a7yh87yteaw wrote:
This is a most stupid idea. This was an expensive product and instead of giving up like a chicken you should demand your rights. You are only doing everyone a disservice by saying stuff like this. If you want to be burning your money feel free to do it alone.

If ASUS doesn't give a **** about you, why continue to use their product? I sold my Hi-Fi and bought a real one that actually works. I spent 3 months trying to get ASUS to fix it and they refuse. I'm tired of having downtime trying to fix their ****.

Solution: sell their crap SupremeFX DAC and get one that works.

The ONLY reason why their motherboards work is because 99% of the drivers are from vendors like NVIDIA, Intel, AMD, Realtek, etc. Imagine if we had to use all drivers directly from ASUS. Ha, ha ha ha. Not selling my motherboard but I can assure you I will never buy one of their products again. Sick of troubleshooting on a daily basis.

[8a7yh87yteaw]

The driver SupremeFXHiFi_V1.9.114.26_6.0.6001.0_20170814_WHQL is not working on Windows 10 build 16278 (on the slow ring of fall creator's update) so ladies and gentlemen you can expect your SupremeFX HiFi to break again when Microsoft pushes the update to you starting October 17. ASUS you should provide working drivers before this date so they can be tested.

[startekselva]

im using in Windows 10 Build version:1703 works perfectly
install the driver in admin and use legal copy of windows 10 revert me back
and check my thread im using different opamps the sound signature is great
https://rog.asus.com/forum/showthread.php?96496-Swappable-Op-Amps-With-ASUS-SUPRME-FX-Hi-Fi-DAC

[startekselva]

use my driver thread for legacy driver and guys install in a correct way everything works well only mic volume is little low
and it will be fixed in future firmware update and driver update
https://rog.asus.com/forum/showthread.php?95755-SupremeFX-Hi-Fi-DAC-Driver

[startekselva]

After firmware update try my old driver it works good

Sent from my ONEPLUS A5000 using Tapatalk

[CaptainPhaser]

Just wanted to post here my own experience with this DAC. First and foremost, the "latest" official driver that provides the most functionality from my usage is 1.9.114.21 without any secure boot disabling or disabling signature enforcement steps.

Driver 1.9.114.26 will install, but if you check device manager you'll see that the drivers are not Asus/Savitech, but are using generic Microsoft drivers instead. This is why the mic is shown as a "line" with 1.9.114.26. The drivers are still not installed. The audio playback does work, but I have no idea if using the microsoft driver impacts the sound quality in any way instead of the official DAC driver. If you try to manually install the Asus driver you'll be met with an unsigned error and be back to square one.

In any "usable" usable scenario (using 1.9.114.21, 1.9.114.26 (generic), or 1.9.114.26 (official, signing disabled) the following issues are present in each case:

• No Asus Sonic Suite II Integration - This is advertised as a feature, but I have never seen it work. Sonic Suite II will not recognize the DAC.
  
• No Option to adjust microphone volume - When the mic is "properly" recognized, there is some volume to it, but it is still dramatically lower than using the onboard realtek mic input. Additionally, I noticed that there was excessive white noise on the DAC mic input vs the realtek mic input (I tested 2 headsets and a modmic). Essentially it's unusable due to the low volume and white noise. The HiFi Control Panel and/or Windows recording options need an option to boost the microphone properly.
  

I opened a ticket with Asus several weeks ago, and provided a very in depth writeup about the current state of the drivers, the various threads on this forum, and all the issues I noticed.

The first email I received stated the Asus Engineering team would be contacted to provide me with a solution. The first solution I received was to check that I plugged in the power cable and USB cable and to install the driver. I wrote up a multi page in depth email (addressing basic troubleshooting) and that's the response I received...

I replied and included my writeup again hoping for a better response and received an email that they would once again be working with Asus engineers to provide a solution. The response I received next, and I'm not joking, was to check the USB and PCIe cable, and to also turn the volume knob to check for volume playback. Both completely unrelated issues.

I sent another email with my writeup again and tried to simplify it as much as I could to get a response to the issues in the bulleted list above, and was told to wait to hear back after they contact Asus Engineers for the 3rd time.

Lastly, I received an email to use the old 1.9.114.21 driver (despite explaining in detail it still doesn't work properly in my past emails) and a very interesting ending to the email that there is a new SupremeFX driver coming sometime within Q3 2018. So hopefully they address these issues by the end of September.

In the meantime, I encourage everyone to open a support ticket about this issue to get their attention. With luck we can have a fully functional DAC.

[pndiode]

I was told to increase the microphone boost.



I was also told there is no driver ASUS Driver version 6.0.6001.0.



Even though the numbers appear (6.0.6001.0) in the current version on the support page after downloading.



With Supreme FX Hi-Fi version 1.9.114.21 I have to speak within 5mm of the microphone. With Supreme FX Hi-Fi version 1.9.114.26 microphone implant near vocal cords required.

RMA completed:

As ASUS Support Staff stated, I am the only one experiencing this problem with the SupremeFX Hi-Fi DAC low microphone input, so RMA was required.

Different motherboard and still the same low microphone recording input with the SupremeFX Hi-Fi DAC.

I tried to explain it was a software driver issue causing the low microphone input recording, but no one was concerned. Apparently, it is not going to be fixed, because I am the only one having this problem.

The replacement motherboard was missing the PCH shroud on the back of the motherboard and eventually was sent by ASUS Repair Center.

Nevertheless, the headphones work flawlessly, but microphone input recording level is not going to be fixed.