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SupremeFX Hi-Fi DAC Driver Update (V1.9.114.23) does not install Win 10 (not signed)

8a7yh87yteaw
Level 7
When I try to install this driver, it does not work. It shows yellow bung/exclamation mark on the device manager.

Now I cannot use the SupremeFX Hi-Fi.

I tried to reboot safe options and select disable driver signature enforcement and this happens:

65925

ASUS please sign the driver so the buyers of this motherboard can use their SupremeFX HiFi and install properly on Windows 10, because now everyone should be using Windows 10 for security. I will not install Windows 8 or Windows 7 and get my PC hacked because you are not doing the drivers properly.

You sold this motherboard compatible with Windows 10 so please make it work without asking users to hack it. I do not want to disable security settings, please provide a signed driver that works with Win 10 Creators Update.

I am a very unhappy buyer and I won't buy another ASUS product if you don't give me what I paid for.

UPDATE 2 AUGUST 2017:

I raised a technical query with ASUS technical support, the employee was really good in forwarding my queries to the upper levels at ASUS and this is what ASUS informed him:

Thank you for your patience throught this process. I'm very sorry to inform you that HQ has stated that WHQL drivers will not be supplied at this time. Unfortunately they would not disclose a reason for it. R&D may develop signed drivers in the future but we cannot make any guarantees of that at this time. I would suggest peridically checking the support page for updated drivers and try each of them.

If you find this makes the board not fit for purpose, we can only recommend returning it to the retailer. I truly apologize for the inconvenience.


ASUS should not delete my post because ASUS should not feel ashamed of their response. If they do not want to support the products that they sell that's fine. But let the customers beware of their views.

This is unacceptable. Windows 10 requires signed drivers after the Anniversary Update and ASUS clearly does not care. This board is less than 1 year old and one of the major features does not work, ASUS might as well remove the driver completely from the website as it only creates confusion and frustration.

The response above sealed the fate for me, ASUS products = NEVER AGAIN.

I feel it is totally unfair to the retailer who sold this to me in good faith, the retailer does not manufacture and does not provide support, it is ASUS' responsibility to provide appropriate and fully working drivers to their customers.

ASUS does not care about their customers. The response above saying that they "may" provide signed drivers is a way to cover their back, in fact they will never bother to provide anything at all, in their eyes this product is now unsupported/end of life.

Absolutely disgusting attitude from this company who lost my custom forever.
385 Views
83 REPLIES 83

toronto699
Level 13
The update is on the Asus Taiwan CN Download page I always use the Taiwan CN page for any updates of my Asus products never the USA pages
http://support.asus.com.cn/Download.aspx?SLanguage=en&m=RAMPAGE+V+EDITION+10&p=1&s=42

CN Driver page type in your product
http://support.asus.com.cn/download/options.aspx?SLanguage=en

Hey guys so I also in the past had the trouble with the not signed in issue and I did the looooooooong work around in fixing that and got it working. Afterwards however sound would just get cut after while of use. Example I'm on youtube, skipping in video, then I go to listen to Music, then I go to play Overwatch and it's working until suddenly fails, making have to close everything that gives off sound.

I hope in this new Driver Update that it is fixed (Crosses fingers) However, now the new problem of no Mic is listed in the Recording Devices but Line in as you guys have described. Hope someone finds a fix else were waiting awhile.


EDIT: Ok so the Line it dose work for the Headset Mic (Using MMX 300 Headphones) and it dose work, but my God is it super low with Line-In Vol at 100%

davemon50
Level 11
I don't think I will update my version until all the software problems are fixed. Seems like that could be never.

My DAC is functional, so I have no reason to mess with it until all this is resolved.
Davemon50

davemon50 wrote:
I don't think I will update my version until all the software problems are fixed. Seems like that could be never.

My DAC is functional, so I have no reason to mess with it until all this is resolved.




What version are your drivers?

davemon50
Level 11
I am currently using Version 1.9.114.21, along with Wayne's workaround (see page 1 posts from this thread).
Davemon50

So I wake up this morning seeing that my Supreme FX just wasn't in Device Manger period....so I restart PC, still nothing, uninstall Drivers 1.9.114.21 (Thanks to davemon50) Restart a 2nd time, and still nothing. So I go into my PC and pull out the PCI-E Cable and heard some clicks and then shows up. But in doing this I reinstalled the newest Drivers. Mainly I did this was because while 1.9.114.21 was working and had Mic Vol, it would still at random cut sound multiple insistence where it be annoying. I have a Logitch Mic on hand that I only use to make some odd video or for Streaming on Twitch, sucks I can't use the MMX 300 Mic but for right now I can live with it until ASUS can actually come out with a Solid Driver support, or I might pick up another Amp/Dac later on.

enyceedanny
Level 10
Huh. I see the latest driver listed on the website just fine.
Direct link is http://dlcdnet.asus.com/pub/ASUS/mb/01AUDIO/SupremeFXHiFi_V1.9.114.26_6.0.6001.0_20170814_WHQL.zip

I did find one annoying issue though. Whenever the computer reboots, or wakes from sleep, the windows volume is reset to 100%....

enyceedanny wrote:
Huh. I see the latest driver listed on the website just fine.
Direct link is http://dlcdnet.asus.com/pub/ASUS/mb/01AUDIO/SupremeFXHiFi_V1.9.114.26_6.0.6001.0_20170814_WHQL.zip

I did find one annoying issue though. Whenever the computer reboots, or wakes from sleep, the windows volume is reset to 100%....

Hi man download and report
the mic input has been changed to line in by default very low input volume.In supreme fx hi-fi control panel, there is an option to toggle between line in and mic but it seems not working at all
Report
Selvakumar

enyceedanny wrote:
Huh. I see the latest driver listed on the website just fine.
Direct link is http://dlcdnet.asus.com/pub/ASUS/mb/01AUDIO/SupremeFXHiFi_V1.9.114.26_6.0.6001.0_20170814_WHQL.zip

I did find one annoying issue though. Whenever the computer reboots, or wakes from sleep, the windows volume is reset to 100%....



Yes, they just posted it today on the US site. Wasn't there yesterday.
Davemon50

MaacK
Level 7
Just get rid of it. It's junk and ASUS doesn't care. I'm never buying or recommending ASUS again.