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SupremeFX Hi-Fi DAC Driver Update (V1.9.114.23) does not install Win 10 (not signed)

8a7yh87yteaw
Level 7
When I try to install this driver, it does not work. It shows yellow bung/exclamation mark on the device manager.

Now I cannot use the SupremeFX Hi-Fi.

I tried to reboot safe options and select disable driver signature enforcement and this happens:

65925

ASUS please sign the driver so the buyers of this motherboard can use their SupremeFX HiFi and install properly on Windows 10, because now everyone should be using Windows 10 for security. I will not install Windows 8 or Windows 7 and get my PC hacked because you are not doing the drivers properly.

You sold this motherboard compatible with Windows 10 so please make it work without asking users to hack it. I do not want to disable security settings, please provide a signed driver that works with Win 10 Creators Update.

I am a very unhappy buyer and I won't buy another ASUS product if you don't give me what I paid for.

UPDATE 2 AUGUST 2017:

I raised a technical query with ASUS technical support, the employee was really good in forwarding my queries to the upper levels at ASUS and this is what ASUS informed him:

Thank you for your patience throught this process. I'm very sorry to inform you that HQ has stated that WHQL drivers will not be supplied at this time. Unfortunately they would not disclose a reason for it. R&D may develop signed drivers in the future but we cannot make any guarantees of that at this time. I would suggest peridically checking the support page for updated drivers and try each of them.

If you find this makes the board not fit for purpose, we can only recommend returning it to the retailer. I truly apologize for the inconvenience.


ASUS should not delete my post because ASUS should not feel ashamed of their response. If they do not want to support the products that they sell that's fine. But let the customers beware of their views.

This is unacceptable. Windows 10 requires signed drivers after the Anniversary Update and ASUS clearly does not care. This board is less than 1 year old and one of the major features does not work, ASUS might as well remove the driver completely from the website as it only creates confusion and frustration.

The response above sealed the fate for me, ASUS products = NEVER AGAIN.

I feel it is totally unfair to the retailer who sold this to me in good faith, the retailer does not manufacture and does not provide support, it is ASUS' responsibility to provide appropriate and fully working drivers to their customers.

ASUS does not care about their customers. The response above saying that they "may" provide signed drivers is a way to cover their back, in fact they will never bother to provide anything at all, in their eyes this product is now unsupported/end of life.

Absolutely disgusting attitude from this company who lost my custom forever.
221 Views
83 REPLIES 83

davemon50 wrote:
Please define the word "upcoming".

new driver released now check the offical page

startekselva
Level 8
8a7yh87yteaw wrote:
When I try to install this driver, it does not work. It shows yellow bung/exclamation mark on the device manager.

Now I cannot use the SupremeFX Hi-Fi.

I tried to reboot safe options and select disable driver signature enforcement and this happens:

65925

ASUS please sign the driver so the buyers of this motherboard can use their SupremeFX HiFi and install properly on Windows 10, because now everyone should be using Windows 10 for security. I will not install Windows 8 or Windows 7 and get my PC hacked because you are not doing the drivers properly.

You sold this motherboard compatible with Windows 10 so please make it work without asking users to hack it. I do not want to disable security settings, please provide a signed driver that works with Win 10 Creators Update.

I am a very unhappy buyer and I won't buy another ASUS product if you don't give me what I paid for.

UPDATE 2 AUGUST 2017:

I raised a technical query with ASUS technical support, the employee was really good in forwarding my queries to the upper levels at ASUS and this is what ASUS informed him:

Thank you for your patience throught this process. I'm very sorry to inform you that HQ has stated that WHQL drivers will not be supplied at this time. Unfortunately they would not disclose a reason for it. R&D may develop signed drivers in the future but we cannot make any guarantees of that at this time. I would suggest peridically checking the support page for updated drivers and try each of them.

If you find this makes the board not fit for purpose, we can only recommend returning it to the retailer. I truly apologize for the inconvenience.


ASUS should not delete my post because ASUS should not feel ashamed of their response. If they do not want to support the products that they sell that's fine. But let the customers beware of their views.

This is unacceptable. Windows 10 requires signed drivers after the Anniversary Update and ASUS clearly does not care. This board is less than 1 year old and one of the major features does not work, ASUS might as well remove the driver completely from the website as it only creates confusion and frustration.

The response above sealed the fate for me, ASUS products = NEVER AGAIN.

I feel it is totally unfair to the retailer who sold this to me in good faith, the retailer does not manufacture and does not provide support, it is ASUS' responsibility to provide appropriate and fully working drivers to their customers.

ASUS does not care about their customers. The response above saying that they "may" provide signed drivers is a way to cover their back, in fact they will never bother to provide anything at all, in their eyes this product is now unsupported/end of life.

Absolutely disgusting attitude from this company who lost my custom forever.

buddy i too have same problem after contacting HQ they told the remedy please check you are administrator if no login using admin and flash the frimware and install driver or completely reinstall windows 10 pro
i did an reinstall windows 10 pro and login with my account since its genuine copy and first install the firmware update and install the driver it will work 100% since i too have the same issue like you before and after reinstall works perfect

Aysberg
Level 10
In my case, even on a fresh install of Windows 10 x64 v1703 with enabled safe boot, the current driver v1.9.114.23 will not work. I tested every combination in the past.
The only working solution at the moment is using the 1.9.11.21 release and you have to be OK with the power management bug. The earlier linked workaround fixes the latter problem.

Aysberg wrote:
In my case, even on a fresh install of Windows 10 x64 v1703 with enabled safe boot, the current driver v1.9.114.23 will not work. I tested every combination in the past.
The only working solution at the moment is using the 1.9.11.21 release and you have to be OK with the power management bug. The earlier linked workaround fixes the latter problem.

No need to go safe mode normal install is enough
It will work update the firmware please check the firmware update folder there will be an picture showing each process and at the end of the update the exe should show update success reboot to work. Verify me

dialsc
Level 7
Okay, please don't rail at me, I'm not a gamer and I was never using this SupremeFX thing. It was just installed after I finished setting up the PC. So I have no idea what the following means to you but because I was also struggling with this totally REDICULOUS, completely UNACCEPTABLE and UNBELIEVABLE b**sh*** ASUS is doing here, I just uninstalled the SupremeFX software. Windows picked up the device and is using a driver with the following information now:

Driver vendor: Microsoft
Driver version: 10.0.15063.502

So, at least the device itself is working.

Maybe that helps...

Best,

dialsc

davemon50
Level 11
The answer is shown earlier in this thread. A clean install has nothing to do with this.
Davemon50

startekselva
Level 8
NEW DRIVER RELEASED WHQL CERTIFED
Version 1.9.114.26 TODAY

toronto699
Level 13
NEW DRIVER RELEASED WHQL CERTIFED Do u have a link to the new WHQL driver Please
Version 1.9.114.26 TODAY

toronto699 wrote:
NEW DRIVER RELEASED WHQL CERTIFED Do u have a link to the new WHQL driver Please
Version 1.9.114.26 TODAY

https://www.asus.com/in/Motherboards/ROG-RAMPAGE-V-EDITION-10/HelpDesk_Download/
please check guys every thing works like charm

Regards
selvakumar

startekselva
Level 8
https://rog.asus.com/forum/member.php?376004-davemon50
i told you man i was informed by the HQ they will release in upcoming weeks did it check the official
https://www.asus.com/in/Motherboards/ROG-RAMPAGE-V-EDITION-10/HelpDesk_Download/
and revert me boys enjoy ASUS keep their promises

Regards
selvakumar
and thank to RAJA@ASUS for helping me