SupremeFX Hi-Fi DAC Driver Update (V1.9.114.23) does not install Win 10 (not signed)

[8a7yh87yteaw]

When I try to install this driver, it does not work. It shows yellow bung/exclamation mark on the device manager.

Now I cannot use the SupremeFX Hi-Fi.

I tried to reboot safe options and select disable driver signature enforcement and this happens:



ASUS please sign the driver so the buyers of this motherboard can use their SupremeFX HiFi and install properly on Windows 10, because now everyone should be using Windows 10 for security. I will not install Windows 8 or Windows 7 and get my PC hacked because you are not doing the drivers properly.

You sold this motherboard compatible with Windows 10 so please make it work without asking users to hack it. I do not want to disable security settings, please provide a signed driver that works with Win 10 Creators Update.

I am a very unhappy buyer and I won't buy another ASUS product if you don't give me what I paid for.

UPDATE 2 AUGUST 2017:

I raised a technical query with ASUS technical support, the employee was really good in forwarding my queries to the upper levels at ASUS and this is what ASUS informed him:

Thank you for your patience throught this process. I'm very sorry to inform you that HQ has stated that WHQL drivers will not be supplied at this time. Unfortunately they would not disclose a reason for it. R&D may develop signed drivers in the future but we cannot make any guarantees of that at this time. I would suggest peridically checking the support page for updated drivers and try each of them.

If you find this makes the board not fit for purpose, we can only recommend returning it to the retailer. I truly apologize for the inconvenience.

ASUS should not delete my post because ASUS should not feel ashamed of their response. If they do not want to support the products that they sell that's fine. But let the customers beware of their views.

This is unacceptable. Windows 10 requires signed drivers after the Anniversary Update and ASUS clearly does not care. This board is less than 1 year old and one of the major features does not work, ASUS might as well remove the driver completely from the website as it only creates confusion and frustration.

The response above sealed the fate for me, ASUS products = NEVER AGAIN.

I feel it is totally unfair to the retailer who sold this to me in good faith, the retailer does not manufacture and does not provide support, it is ASUS' responsibility to provide appropriate and fully working drivers to their customers.

ASUS does not care about their customers. The response above saying that they "may" provide signed drivers is a way to cover their back, in fact they will never bother to provide anything at all, in their eyes this product is now unsupported/end of life.

Absolutely disgusting attitude from this company who lost my custom forever.

[davemon50]

startekselva wrote:
Its not working Grand master CHINO

Because of the driver signing issue I decided not to upgrade the driver until that's resolved. I am still using the driver from July 2016. However from what I've gathered from reading up on it, the only tangible advantage to the new driver is curing the conflict with Windows power management (sleep). So my advice to you for what it's worth, since you can't get Chino's suggestion to work, is to just revert to the 2016 driver until such a time as the new signed driver is released. I'm not sure if you were just joking with Chino or not, but if your comment was intended sarcastic you may not get any additional help. 😉

[startekselva]

davemon50 wrote:
Because of the driver signing issue I decided not to upgrade the driver until that's resolved. I am still using the driver from July 2016. However from what I've gathered from reading up on it, the only tangible advantage to the new driver is curing the conflict with Windows power management (sleep). So my advice to you for what it's worth, since you can't get Chino's suggestion to work, is to just revert to the 2016 driver until such a time as the new signed driver is released. I'm not sure if you were just joking with Chino or not, but if your comment was intended sarcastic you may not get any additional help. 😉

can you please upload the july 2016 driver i need to test whether it works in windows 10

[davemon50]

No, I don't work for Asus so I cannot upload it, and Asus has removed the link for the 2016 driver on the motherboard's Driver & Tools download page under the AUDIO tab (Asus, why?).

However, I believe THIS IS THE DIRECT LINK to download that version, it's listed as August not July but it's the same version. It does work in Windows 10, I am using it now. But it conflicts with your power management, so you might need to use Wayne's workaround from this thread.

[startekselva]

davemon50 wrote:
No, I don't work for Asus so I cannot upload it, and Asus has removed the link for the 2016 driver on the motherboard's Driver & Tools download page under the AUDIO tab (Asus, why?).

However, I believe THIS IS THE DIRECT LINK to download that version, it's listed as August not July but it's the same version. It does work in Windows 10, I am using it now. But it conflicts with your power management, so you might need to use Wayne's workaround from this thread.

sir its realtek driver i need DAC driver

[davemon50]

startekselva wrote:
sir its realtek driver i need DAC driver

Sorry, wrong link. Like I said I do not work for Asus and they took it down from the site (after they reworked that page). What did Asus tell you when you called them to ask for the driver?

You can try THIS ONE INSTEAD. I am pretty sure it's the previous version driver, but I'm not at my main computer right now to check the exact version number. This one is Asus version 1.9.114.20 and the new one on the downloads page is 1.9.114.23. I'll have to check later.

[Aysberg]

Thanks @davemon50. I was surprised that ASUS pulled the older drivers, seeing this non signed driver mess. There was a 21 between 20 and 23 which wasn't signed either. If I have time I will try the driver you linked, would have been nice to see an ASUS rep doing this.

[davemon50]

Aysberg wrote:
Thanks @davemon50. I was surprised that ASUS pulled the older drivers, seeing this non signed driver mess. There was a 21 between 20 and 23 which wasn't signed either. If I have time I will try the driver you linked, would have been nice to see an ASUS rep doing this.

Yes, thank you for pointing it out, you are right. And now that I've had a chance to check this, that's the version I am running, 1.9.114.21 (not sure if there ever was a .22, I never saw an update after this one here labeled .21, until this year).


Here is a TEMPORARY LINK TO DOWNLOAD VERSION 1.9.114.21 if you want it. Link will go dead 7 days from this post.

[startekselva]

davemon50 wrote:
Yes, thank you for pointing it out, you are right. And now that I've had a chance to check this, that's the version I am running, 1.9.114.21 (not sure if there ever was a .22, I never saw an update after this one here labeled .21, until this year).


Here is a TEMPORARY LINK TO DOWNLOAD VERSION 1.9.114.21 if you want it. Link will go dead 7 days from this post.

let me try and revert you back sir

[swddeluxx]

startekselva wrote:
let me try and revert you back sir

and?, any News of your Test with it?

[Aysberg]

Ok, did fiddling around with the driver and could get the v1911421 (direct link from ASUS) release running on my Windows 10 x64 1703.

The v1911420 has also a non working signature or non at all for W10 1703.

Thanks davemon50.