[Strix x99 Gaming] QCODE 00 over night after several small issues

[mulderfox]

Hi!

I had my new build die on me over night.
I left my PC on for the night, and when I got up I found that it seemed to have been turned off.
Only it wasn't. When I turned it back on, all I got was a momentary power and then shut off.
After another attempt or two, the board would get power and the components too, but there would be no post, and no boot.
All the while, the QCODE alpha-numeric display would only show the numbers 00.
I've searched and found that this issue has happened to others with the same board and other x99 asus boards and may mean faulty board or faulty CPU
- due to a power surge.
I've already replaced the board today, but sadly the issue is still there.
The only change is that there is no more momentary power, but the power starts and stays, but all the rest is the same.
I've concluded that the CPU was fried, and started an RMA process with Intel.
The CPU is a brand new i7-6850k and all the other parts (aside from a couple of mechanical hard drives) were bought at the same time about two and half months ago.
This is an unacceptable issue with a top-of-the-line board from ASUS - especially after two months of use - and especially as it happens in more than one x99 motherboard model.
I am certain the blame is with the board, as I had other small issues with it before:
1. long post time (the time it takes between pressing the power button and till you hear the beep and see anything on the screen)
2. no network connection from within the bios meaning I could not perform a bios update from there.
On previous builds I had, my PC would stay on for months at a time, and in this one the cooling is much better so there is no reason for anything like that to happen,
not to mention that's what thermal (and electrical) protection is there for. power fluctuation is not expected or accepted phenomenon with a high grade gaming motherboard.

Has anyone else encounter this issue? My PSU is also brand new with 750W of power that are more than enough to drive my system, even with the GTX1080 Graphicds card I have
installed.
I am quite worried that replacing the CPU might not help even with the replaced motherboard.. what would I do then?

[mulderfox]

xkm121 wrote:
Adding another dead 6950X to the ASUS killing list. This time it is a TUF Sabertooth X99 that did the killing. My CPU is 2nd hand so there goes all money spent. Now we can confirm this happens to the entire ASUS X99 line up

Sorry to read that mate. I can say that after the last replacement, updated BIOS, and installing a UPS unit - I haven't experienced any more issues. Of course, it shouldn't be that hard.
Also, even if the CPU is second hand you might be able to get RMA on it. worth a try. I hope at least the motherboard will be replaced - and you can ask for ASUS to pick up a new CPU for you since it's their responsibility that your CPU got fried.

[xkm121]

I seriously doubt ASUS would cover my CPU. It took them a month, after multiple complaints and BBB dispute to even get a replacement motherboard. It is going to take a miracle for ASUS to pay for a 6950X

[mulderfox]

xkm121 wrote:
I seriously doubt ASUS would cover my CPU. It took them a month, after multiple complaints and BBB dispute to even get a replacement motherboard. It is going to take a miracle for ASUS to pay for a 6950X

I've seen stranger things happen. Since they acknowledge their motherboards issues, and seeing that this is far from an isolated incident, I'd try pressuring them. But I'd try both with Intel if it's still in the warranty period, and with Asus. Put your case up on social networks - especially on Asus' pages will get their attention fast.

[xkm121]

mulderfox wrote:
I've seen stranger things happen. Since they acknowledge their motherboards issues, and seeing that this is far from an isolated incident, I'd try pressuring them. But I'd try both with Intel if it's still in the warranty period, and with Asus. Put your case up on social networks - especially on Asus' pages will get their attention fast.

I have emailed 3 different admins over here that work for ASUS. One guy responded and help me get a replacement board. But that guy, Bahz, stated he was about to leave ASUS. The other 2 ASUS guys just radio silence.

As my for CPU, it is 2nd hand. Intel has, well very politely told me that they would not cover it. So there you go. ****ty ASUS customer service who even tried to refuse their own product RMA. Intel tells me to **** off for a used CPU. All of a sudden I lost ~$1300 worth of hardwares.*

Here is my Realbench leaderboard score right when I received the 6950X

https://rog.asus.com/realbench/show_comment.php?id=20359

Is ASUS gonna honor their problem and get me a replacement 6950X? Not EVER gonna happen*

[mulderfox]

xkm121 wrote:
I seriously doubt ASUS would cover my CPU. It took them a month, after multiple complaints and BBB dispute to even get a replacement motherboard. It is going to take a miracle for ASUS to pay for a 6950X

It won't cost you a dime to ask them on their facebook page. Preferably in a post so they can't ignore you. Where are you located? Make sure that your post is direct and includes all the details you can give. Might not want to mention the CPU is 2nd hand though.

[xkm121]

mulderfox wrote:
It won't cost you a dime to ask them on their facebook page. Preferably in a post so they can't ignore you. Where are you located? Make sure that your post is direct and includes all the details you can give. Might not want to mention the CPU is 2nd hand though.

Tried that. My comments got deleted about 2 minutes afterward. ASUS seems to regulate pretty heavily on their FB posts. *

[mulderfox]

xkm121 wrote:
Tried that. My comments got deleted about 2 minutes afterward. ASUS seems to regulate pretty heavily on their FB posts. *

Where are you located in the world? I have a contact but its in the Singapore region

[xkm121]

In US. And ASUS US doesn't give a rat ass about dead motherboard or fried CPUs. As soon as ASUS get your money after purchase that is over. Their tech support online chatting only exist to infuriate you. And ASUS would try anything to avoid RMA

[mulderfox]

xkm121 wrote:
In US. And ASUS US doesn't give a rat ass about dead motherboard or fried CPUs. As soon as ASUS get your money after purchase that is over. Their tech support online chatting only exist to infuriate you. And ASUS would try anything to avoid RMA

Try this guy. But be sure to include all the details and any case number that you have:
cl-nestor@asus.com

Let me know if it helps.

[EquiFox17]

I have an Asus Rampage V Edition 10 and a 6900K CPU.

Last week PC turned off while gaming and never came back alive. QCODE 00 and CPU error LED is on.

I swapped the motherboard for a new one, same result 😞 Seems that my cpu is dead.

Waiting on Intel RMA.