Some back USB3 Ports not working

[Sem]

I have a problem my 2nd row of back usb3 ports they are not working at all devices connected to them are totally dead in and out of windows

according to the manual these are ports USB3_E56_E78

the 4 above them and the 2 below are working fine not sure why these are not i checked the bios and those ports are showing up as enabled

i am using a 5930k have SLI 780s and a X-Fi Titanium HD in the bottom red slot X8_4 i also have 2 SSDS and 3 HDDs connected so maybe the board disabled them because i have too many devices?

tried both 0802 and 0901 bios

[Hopper64]

Looks like a lot of people are having the same problem. My 2 ports adjacent to the LAN don't work either. Posted in another thread about asmedia usb driver.

[kamyk155]

Use this INF driver for mobo - http://www.station-drivers.com/index.php?option=com_remository&Itemid=353&func=fileinfo&id=1703〈=fr

There is info - Release note: Fix issues on USB controller devices 8D2D and 8D26 for Intel® C610 series/X99 chipset.

It works for me.

[vmanuelgm]

kamyk155 wrote:
Use this INF driver for mobo - http://www.station-drivers.com/index.php?option=com_remository&Itemid=353&func=fileinfo&id=1703〈=fr

There is info - Release note: Fix issues on USB controller devices 8D2D and 8D26 for Intel® C610 series/X99 chipset.

It works for me.

I got that chipset device soft installed on Windows 10 Enterprise since it came out with no luck.

The usb's will work or won't randomly...

[Hardliner]

OMG! What, is the R5E to remain a 'work in progress'--never perfected?

[TeddyRaspin]

At last I solved any usb issues doing a second RMA. The third R5E seems working like a charm. 🙂

[vmanuelgm]

TeddyRaspin wrote:
At last I solved any usb issues doing a second RMA. The third R5E seems working like a charm. 🙂

Let some time and try several pendrives to confirm...

🙂

Which bios dit it bring?

[Hardliner]

TeddyRaspin wrote:
At last I solved any usb issues doing a second RMA. The third R5E seems working like a charm. 🙂

I am so hearing too many R5E horror stories in this forum. . ..

[Menthol]

I wouldn't consider them horror stories, people don't usually post on forums that their system has no problems so it really is a small percentage of all products sold.
There is so many combinations of different hardware that there is bound to be some conflicts, add to that the human mistake factor and you get the picture.
With the X99 and even more so on the Z170 platform Intel has stopped supporting older USB standards, there are many USB and hard drives that are no longer compatible unless you can get updated firmware for those devices
At least here there is a large community of experienced people willing to help others, nothing to panic about

[Chino]

Menthol wrote:
I wouldn't consider them horror stories, people don't usually post on forums that their system has no problems so it really is a small percentage of all products sold.
There is so many combinations of different hardware that there is bound to be some conflicts, add to that the human mistake factor and you get the picture.
With the X99 and even more so on the Z170 platform Intel has stopped supporting older USB standards, there are many USB and hard drives that are no longer compatible unless you can get updated firmware for those devices
At least here there is a large community of experienced people willing to help others, nothing to panic about

Totally agree with you.

Hardliner wrote:
I am so hearing too many R5E horror stories in this forum. . ..

This is a support forum after all. People only come here when they experience problems with their products. lol

[vmanuelgm]

I also come here when no problems are present!!!

🙂