Random restarts with 3009 and 3101

[Griever]

I have used every single bios extensively as they have been released; all on default settings. With bios 3009 and 3101, I am experiencing random, hard resets. This doesn't happen under load; it can happen even at idle or small load. Oddly, I didn't even have this issue with the beta 3008 bios. Any suggestions as I would like to keep my bios up to date.

[Magic_Smoke]

GoatHumper wrote:
Hey, all!

I've found an interesting new development. A ray of hope, if you will, that might help in stabilize our motherboards. There are three BIOS settings that I've modified which may be related to the issue. I found them through a YouTube video in which the user was running into a much different, but somewhat related issue with older versions of the MB BIOS.

In his case, he went over to the Boot menu, and modified these settings (BIOS version 3402):

• Fast Boot: Disabled
  
• INT19 Trap Response: Postponed
  
• Above 4G Decoding: Enabled
  

Apparently, Fast Boot doesn't make booting that much faster because of how the motherboard works. I can attest that this is the case. The default value is "Enabled", as you can see I disabled it to no ill effect.

INT19 Trap Response is related to old, legacy BIOS-enabled devices which may be required to be available for boot (think legacy SCSI cards or the such) - it only needs to be "Immediate" (the default value) if you need to boot off of those devices. Otherwise, Postpone will do just fine even if you're using the MB's RAID to boot (I can attest to that).

Finally, Above 4G Decoding allows 64-bit peripherals to map memory and I/O ports above the 4G barrier as appropriate. The default is "disabled".

Since those changes, I've observed the following:

• ZERO sudden-reboot crashes (they were pretty frequent in my case)
  
• Wake-from-S3-Suspend no longer hangs or causes issues (like corrupted display)
  

Of those three, I think perhaps it's the INT19 trap that was the issue. However, I've not taken the time to try to debug which ones of those are necessary and which aren't. Perhaps others in here might be interested in testing that out? I'll probably get around to doing it "soon enough", but I don't have time right now.

As always, YMMV...please let us know if it does.

Cheers!

But no - held out for a little under 96 hours though!

[GoatHumper]

Same here...held out for 5 or 6 days solid, but had my first episode today. We'll see how long till the next one. If it at least puts some space between them that's a gain.

Cheers!

[Claymore]

So aye... still happening and no sign of a BIOS update since the September offering.

[Kalessin]

Add another user name to the list.

I have been going crazy the last 3 days. My system was stable using 1502 for the last year I would say.

However, I noticed Windows 10 was getting sloppy with a recent update so I wiped the system and started fresh. Why not add a 3301 BIOS at the same time.

Well, the install went well, but then all of the sudden these random restarts started happening. I was for sure the CPU had burned out.

But, no, it does not appear so. I also pray not as it is a 5960X.

Immediately to the store, new 1200 W PSU. Still happening.

In the midst of all of this there are additional issues with USB support and LAN.

Not to mention, to my shock, I now have a 1 dead 780 TI SC that was used for SLI in the PCIE X16/X8_3 lane. Seems to power up, but no recognition in BIOS or Windows. The 780 TI SC that is in the PCI-E X16_1 lane still works.

I am at a loss as to what really occurred here. All hardware worked perfectly fine before the OS reinstall and BIOS update and then all of these issues.

I have logged a RMA with ASUS, but then I found this thread. I am not sure if the R5E is toast or not or is this all just BIOS related.

I reverted back to the 1502 BIOS and the system seems stable once again. No issues with USB and the LAN seems to work without issue again.

Granted I don't have my 2nd graphics card (separate RMA now back to EVGA), but it seems relatively OK.

I have a separate 960 GTX for another system and I have installed in the _3 lane of the R5E. Now, the boot up sequence is slow and requires a few resets (Q-CODE 70-79), but eventually the board boots and Windows 10 can see both the 780 TI and 960 cards. It was a risk, but I wanted to know if the lane even worked, and it does, and it appears that all of the USB and LAN still work as well.

What is interesting in a separate test putting the working 780 TI in the _3 lane (and only Graphics in the system). Doing this results in the slow system boot again but also seems to create an issue with the LAN not being functional in Windows (device could not be started). Disabling and Enabling in windows turns it on but it still does not actually work (unable to get IP from DHCP and gateway errors).

So, back to lane _1 and a reboot or 2, and everything seems to work again.

Should I send out the RMA on the board just in case something has gone bad on the PCI-E/PCH bus? It just is so random. I would think if something was wrong/bad it would just not work at all.

[Tattie]

Has anyone contacted support or even had a reply from them ?

[TheNaitsyrk]

I thought I'm losing my mind, and then I found this thread. I've been dealing with this issue since I bought the motherboard. This board reboots occasionally without warning. It will just shut down ultra fast in like 1 second, then it will wait a second or two and then it will turn itself on again. It does that few times a week and I'm afraid to even try to overclock. I don't know what to do at this point.

I'll tell you guys what I did so far:
1. Reinstalled system countless amount of times.
2. This happened to me with BIOS 3301 (which I always had since I bought it) and the new 34XX BIOS. Same case scenarios. Even though I left it working for the past 18 hours or so non stop without restart after I freshly installed Windows it still restarted after 18 hours. I believe it restarted twice in a row in about 5 minutes interval.
3. Installed Windows on RAID 0 as well as Single 850 Samsung Evo 850 SSD. Same results and restarts.
4. I have been checking and googling results from Event Viewer. I tried to fix them all with no luck. Even after fresh Windows installation, a lot of issues appear regardless of what I do.
5. PSU is not faulty. I'd know if it is.
6. I installed newest driver's and all. I originally thought it's the dipawaymode.exe from Ai Suite III but it's not it.

At this point I don't even want to turn this PC on. I don't want to damage anything by constantly restarting my PC randomly.*

[bgen5pax]

I've been running 0044 beta BIOS for a straight month now, no reboots whatsoever. Previously I had at least 2 of them on a daily basis on 3402.
Why don't you give 0044 a try?

[TheNaitsyrk]

bgen5pax wrote:
I've been running 0044 beta BIOS for a straight month now, no reboots whatsoever. Previously I had at least 2 of them on a daily basis on 3402.
Why don't you give 0044 a try?

Im just done. I have RAID 0. After I update BIOS I have to reformat again. I'll do it when I have a little bit of time.

Also, where can I get the bios from? The beta one?*

[Tattie]

I contacted them and even pointed them to this thread but this is the response i got.

Thank you for contacting Asus, my name is Matthew and I will try my best to assist you with your situation.

We are extremely sorry to hear that you are facing issues with your product. Please feel free to rate our service according to the solution provided in the questionnaire that will be sent to you shortly after our reply to your inquiry.

I am extremely sorry to hear that you are facing issues with your RAMPAGE V EXTREME motherboard. Based on the provided information I understand that after the latest BIOS update the motherboard restarts randomly and that sometimes it cuts power and power itself back on? And that you have tried doign a reflash of the BIOS but the issue persists?

I recommend you do a CMOS reset of the BIOS and then to test the motherboard in minimal congiguration, if posible to also test the motherboard with a different PSU. Then to add the rest of the components one by one and test it again.

Should the issue persist, I recommend you get in touch with the purchase store for an assessment of the motherboard. As in the case of components, the warranty and service claims are handled directly by the retailers.

Please take note of the Official ASUS Statement regarding components:
"ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair or replacement via their distribution channels if the product is still within its warranty period."
Should you have any further questions, please do not hesitate to get back in touch with us.

Best Regards,
Matthew
ASUS Technical Support
http://support.asus.com/
We kindly invite you to provide us your feedback.
For this investigation to be as relevant as possible please reply to this email within 5 days.
Please keep the history of your e-mails sent to you by our Support Staff. Otherwise, we won't be able to analyse your case properly.

[Griever]

Tattie wrote:
I contacted them and even pointed them to this thread but this is the response i got.

Hmmm, they are insinuating that there is something wrong with your board, specifically, when that is clearly not the case. That's a bit insulting to all of us here, really. At any rate, beta bios 0044 is still running great for me with no restarts after many weeks. I still have issues with the Asmedia USBs powering on and the occasional double pump at startup that I can't explain, but these issues have been there from the start and I have just learned to live with them.