03-11-2017
06:34 AM
- last edited on
03-06-2024
09:23 PM
by
ROGBot
02-06-2018 07:52 AM
aan3kk wrote:
I fully agree with you. The motherboard looks awesome and is even better on paper but once you use it it is just mediocre. The support (I'm talking about the German support) is either completely crap or just for this Mainboard. I created a thread about my issues and linked in my previous posting. Support told me to get the latest drivers for ASMedia USB3.0 from a website of a PC Magazine. Boy, I can google myself. If ASMedia would provide the drivers themself there wouldn't be a problem because I always get the drivers directly from the manufacturer of the chip and not from the Mainboard manufacturer (since those drivers are known to be outdated).
aan3kk wrote:
I don't have that many issues as you have, maybe because I did not installed any ASUS driver beside the Ai Charger+ (which isn't developed by ASUS itself). I don't use the SupremeFX Hi-Fi but the onboard soundcard but I also use the Windows 10 drivers here. And for the most other parts I directly went to Intel to get the latest drivers.
aan3kk wrote:
'm a long-time ASUS customer (20+ years) and I was always happy with ASUS and the support they provided but now especially the support is pure crap and completely useless and I'm also thinking about leaving ASUS behind and go to a different manufacturer. For sure I had some Mainboards that weren't good, for example one with a nVIDIA nForce 2 chipset. It wasn't ASUS fault but nVIDIA and that's why there's no nForce anymore. Or the P4B533-E which was prone to blown Elkos but again this was a general problem through all manufacturers, that's why we have capped Elkos today.
I do have a second R5E10. The problem there is that the white foil between the PCH heatsink and the LED PCB below is missing, thus the LED light is not smoothed out but you can see the PCB below. Minor problem, easily to fix but ASUS support told me to return the Mainboard to the vendor. After I asked them if they're serious about me completely disassembling my PC just for a tiny white foil and telling them that it's not the vendors fault but ASUS QA failed doing their job they simply replied with how I can RMA the motherboard.
aan3kk wrote:
Hell, I even bought complete custom watercooling blocks for the R5E10 from EKWB. One monoblock (VRM + CPU + PCH) and single blocks (one for VRM, one for CPU, one for PCH).
ASUS support is not supporting anymore but just redirecting customers to 3rd parties so that they have to care about the customer. I expect more. For a Mainboard that costs nearly 500€ I except even more and especially for loyal and long-term customers I expect even much more.
For example "Dear customer, we'll contact ASMedia to get the most recent drivers. If the problem is not solved with these new drivers please contact us again and we'll happily assist you in solving this." or "I'm sorry to hear our QA failed to spot this flaw. If you are ok with this I could send you either the whole PCH heatsink or just the plastic inlay depending on what you prefer. If that is not what you want I kindly ask you to RMA your Motherboard so we can send you a replacement before you have to send in your current Mainboard."
aan3kk wrote:
It's the 10th Anniversary of ASUS ROG and they nearly don't support it at all.