Is the Elite Rewards program still being serviced?

What good is eliterewards_support@asus.com. I redeemed 1500 points on 11/16/2024 for coaster i never received been  emailing them for a month now with no response . Now the emails are being sent back saying its not a real email  address

I Never Received gift from points i redeemed 11/16/2024 

Hello,@ROGEliteRewards I never received claimed reward(11/16/2024 ROG Elite Coaster-1500 Points)I tried sending a email  to the support email address on page but get this (Delivery has failed to these recipients or groups: eliterewards_support@asus.c...

 This whole thing is a scam !!! Keep track of your points ( screen shot ) its funny how i'm about to be elite tier but my points keep going backwards or missing and lets not talk about how i receive promotion emails 4 days after the activities are ov...