As previously mentioned earlier in this thread. If out of warrenty & you purchased the machine new check local laws of how long goods should last for (reasonable amount out time). In UK Sales Of Goods Act, written in law gives you right for repair or...

It's very simple to test & shouldn't require device & keyboard being sent. However, as Asus uses third party service Centre that will not have the capability to test keyboard without the device. Again very simple to test h/W fault & as known issue. T...

If within manufacturers warrenty or if purchased an extended warrenty use the MyAsus app, Customer Support, Contact Asus. If out of warrenty & you purchased the machine new check local laws of how long goods should last for (reasonable amount out tim...

Initiating the RMA process info from Asus is 'Our service centre', when 'we' receive the unit back, believing the unit would go to Asus. When I found out it was a third party company with a lot of negativity (also when looking as Asus on Trustpilot a...

I've had to RMA mine as still within 12m warrenty period, also did buy extended warrenty last year. Unfortunately Asus wants the whole device back not just keyboard, thought was going to Asus but there using www.letmerepair.co.uk which when looking o...