Hi @Alec07007 ,Please provide the Armoury Crate logs for our reference.The log files contain detailed information about the software's operation, which can help our backend team identify the issue. Please ensure that the logs accurately capture the m...
Hi @Raphchenlam ,
Thank you for your patience. To better assist you with this issue, we would like to confirm the following:
When did the issue start: When did this issue start occurring? Did it start after a system or firmware update?Specific scenar...
Hi @Mini_G ,
Thank you for your inquiry.
The display you are using features an anti-glare coating, which means the screen surface has been treated to effectively reduce reflections from ambient light, providing a clear and comfortable viewing experie...
Hi @Azzaronn @evilzor1990 ,
Regarding your issue, we would like to confirm the following points:
If you adjust the Neo Proximity Sensor distance, does the issue occur regardless of the distance setting? (60 cm –120 cm)The screen-off time can be set t...
Hi @louis_d ,
Regarding your issue, we would like to confirm the following points:
Try replacing the cable to ensure the cable specifications meet the requirements of both the monitor and the main unit.Make sure the monitor's refresh rate/resolution ...