This also happens to me, but I believe Asus abandoned this product. There are several threads about this in the forum. Mine is Chakram X not the origin one

Hi Mokichu, There is no .bat, and I also can't find the device in the device manager. Z790 HERO mobo. 

13900k and z790 are still old games. There are no new games. Maybe 14900k owners got the latest games?

Above screenshot is when mouse is connected via USB. Below screenshot is when it is connected via wireless dongle.

Hi Nate, I have 2 Chakram X which both of them fully upgraded, I tried to reset the firmware with holding mouse buttons and Armoury Crate reinstalled the firmware. The issue happens in both mice only in wired mode and when computer wakes up from slee...