Thank you for sharing the detailed testing scenario. Based on your description, the keyboard issue you're experiencing appears to differ from the situations reported by other users (where the keyboard suddenly stops working within the OS).
As you’ve ...
I would like to confirm with you whether the issue only occurs with the hotkeys or if the entire keyboard stops working. If the entire keyboard becomes unresponsive, as previously mentioned, please use the ASdump tool to collect system information fo...
Please kindly check whether your laptop's BIOS is updated to the latest version, and try the following steps to see if the issue improves. Thank you:
Single RAM module test: Please install only one 16GB RAM module at a time and try swapping it betwee...
Since you mentioned that the issue persists even after a system reinstall, we’d like to confirm whether you have installed the GPU driver version provided on the official ASUS support website?
Additionally, could you please share the GPU mode setting...
