To further clarify your issue, may I confirm if your laptop model is G614JVR? Please updated the BIOS to the latest version and tested using the ASUS-validated NVIDIA graphics driver version V32.0.15.5597? Additionally, during gameplay, please try se...

Seeing "PWR" under PerfCap Reason while the GPU is idle or under low load is normal. It indicates that the GPU doesn't need to run at full performance and is managing power consumption through power limiting. We suggest testing the GPU under high loa...

According to personal data protection regulations, ASUS must verify the original purchaser’s proof of purchase and related information to ensure the security of user data before we can assist you with the next steps. Without this information, we will...

If you are able to contact the original registrant, they can deregister the device via the product registration page, allowing you to re-register it under your account. If you are unable to reach the original registrant, in accordance with personal d...

Could you please record a short video to help us better understand the actual usage scenario, as well as show the GPU and Fan Mode Settings in Armoury Crate? Thank you!