Hello, After watching the video you provided, I understand that you are experiencing a situation where your computer completely freezes after entering the system. I have a few questions to clarify: Is the screen shown in the video when you start the ...

Hello, I apologize for the late response. If you're experiencing issues with your device not powering on, it might be due to the high temperature at the time of use. Are you still encountering any problems? To troubleshoot, please try holding down th...

Hi Virt    If you want to output signal directly , please make sure you use high speed USB 3.1 or 3.2 cable to avoid compatibility issue.  Thank you for reaching us.

Hi lpzrules:     Could you please provide screenshot to show your speed test and dowloading speed (steam or Xbox Live) together? Also, please provide model name of router , firmware version.  Couple quick questions: If you change to weir lan, will sp...