I have an issue with the screen on my laptop that has been replaced. Initially, it was replaced due to a suspected faulty screen (after 18 months of use, so out of warranty) but has lines and blank sections on it. Another screen was sourced from a different supplier and manufacturer but it had the same problem. It was then suggested it could be the drivers, so Nvidia drivers were uninstalled and didn't fix the problem and then Intel drivers were uninstalled and the screen returned to normal, albeit only at 60 Hz refresh rate and I am unable to change brightness levels with the default Microsoft drivers. I contacted Intel, see below, and they say it's a hardware problem. Does anyone have any idea what it could be?
you can try installing the factory disk image.
This way you will have the PC with the operating system as you bought it in the store, which is the original and tested configuration for its proper functioning.
Of course, before proceeding it is always advisable to make a backup, which can be restored in a few clicks, or it can be mounted as a virtual volume from which you can recover files and data.
In that internet link, there is also a forum where a user was looking for the OEM image of the operating system.
He was answered with the links in question.
I didn't follow the whole discussion, in the later posts.
But going to see now, more posts have been added and it seems that only the original drivers are present in the ISO and not the OEM image of the OS.
However, even the original drivers can solve various problems, because they are the drivers with which the pc is marketed and tested for proper operation (many problems and malfunctions arise from updating the drivers).
Of course, the recommendation is to make a backup before proceeding.
Maybe even do a verification of that backup, to see if the backup was done correctly, because in my experience I have seen that backups are not always done correctly by the various software, so many users think they have a backup, but in fact they don't.
So you go in with winpe equipped with backup software, run the backup, with one software and then with the other, mount them as virtual volumes and compare and compare also with the original HD, before making changes, keeping in mind that by doing a backup from the OS to SSD, in the process of doing the backups some files are changed
Please check if this issue is also occuring inside system BIOS? If the display is okay inside BIOS then the problem may be due to software or settings like refresh rate etc.
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There are also other things you could do
For example, connect another external monitor or TV, to see if the problem also exists on an external monitor.
In this case, you would be better able to isolate the source of the problem.
Or you could try doing a clean driver installation
Or follow the guide posted by F31GN_31
The problem doesn't occur on on an external display and doesn't occur in safe mode or in the BIOS.
The screen has been changed twice and the cable to the screen once, but the issue still occured.
Clean windows and driver installs have been tried, to no avail.
It's only when the Intel display drivers are installed that the problem occurs and as I previously wrote, Intel say it's a hardware issue.
if the problem does not occur in safe mode
and did not occur before installing the Intel display drivers, I find it hard to believe that it is a hardware problem.
You could also try these tests