cancel
Showing results for 
Search instead for 
Did you mean: 

TUF F15 FX507I4 Disk Controller Issues?!

the_mes
Level 7

I'm an IT professional for just about 2 decades and welp, this one has me stumped so I figured I would ask here.

I've got a TUF F15 (2023) FX507ZI4. That's the one that's equipped with the:

  • i7-12700h
  • RTX 4070 mobile
  • 1TB NVME SSD
  • OS is Windows 11 23H2

I've had this issue for the past month or so where the computer would just seemingly lock up at random. Almost dead to the world to the point where I couldn't move the mouse cursor, ctrl-alt-del did nothing, and so on. Thing is, if I just left it alone eventually it would "come to its senses" and start working again like nothing had happened. Eventually, while preparing to play some Master Chief Collection with some friends, I was able to get it to happen consistently. When that application launches, it happens. Locks up to all input but if I just leave it alone it eventually recovers.

So here's what I was able to rule out VIA troubleshooting:

  • The CPU is not overheating nor is it throttling
  • The GPU is not the cause as I can run furmark for hours and it's perfectly fine though a little toasty
  • The 2 8gb SODIMMS the laptop came with test fine in both the Asus system diagnostic and memtest. It'll run for hours with no issue.
  • Armoury Crate is not the cause, Googling this issue lead me to believe that something in Armoury Crate could cause this so I completely removed it and disabled its interface in the BIOS
  • It doesn't seem to be the BIOS, I've got the latest 323 BIOS but I've noticed it on the previous versions too.
  • I've updated all drivers to the latest and "greatest" versions. This included Intel RST drivers which didn't seem to change from the stock Asus versions....that'll be important later.

In my troubleshooting I've found disk retry errors in the system event log. Thinking it could be a bad SSD (Stock SSD was a WD PC SN560 - seems to be a "white label" OEM drive) I replaced it for a known good SSD (WD SN770 2TB) with a fresh install of Windows 11. Same issue. Thinking it could be that I'm just doing something wrong, I ceased using my clean install USB and recovered the factory image. Same issue! I tried using newer Intel RST drivers from Intel directly but, despite installing with no errors, the same version driver was reported in device manager as the stock Asus one.

So besides contacting Asus support directly and possibly sending it in for repair, still under warranty, does anyone have any ideas? Am I dealing with a weird Intel RST bug, some odd BIOS issue, am I completely on the wrong track entirely? Even more annoying, the one application I could get it to happen consistently and on command, master chief collection on Steam, no longer does it! ahhh, the fun of diagnosing issues!

Any and all advice is appreciated!

175 Views
1 ACCEPTED SOLUTION

Accepted Solutions

the_mes
Level 7

I think I figured it out. Intel VMD was enabled in the BIOS. For my use case, this feature is unnecessary. Disabling that seems to have resolved the issues.

Did a fresh install and this time I didn't have to specify a driver to get Windows setup to see the SSD!

I'm back up and running and Master Chief Collection doesn't cause the system to lockup anymore! Browsing with Firefox also doesn't seem to want to lock up the system anymore either. I think it's fixed!

I wanna thank this user: https://rog-forum.asus.com/t5/tuf-asus-gaming-notebooks/clean-install-windows-11-pro-on-f15-fx507-i9... for pointing me in the right direction even if that wasn't their intention. One google of Intel VMD later and I had my solution.

View solution in original post

2 REPLIES 2

the_mes
Level 7

I think I figured it out. Intel VMD was enabled in the BIOS. For my use case, this feature is unnecessary. Disabling that seems to have resolved the issues.

Did a fresh install and this time I didn't have to specify a driver to get Windows setup to see the SSD!

I'm back up and running and Master Chief Collection doesn't cause the system to lockup anymore! Browsing with Firefox also doesn't seem to want to lock up the system anymore either. I think it's fixed!

I wanna thank this user: https://rog-forum.asus.com/t5/tuf-asus-gaming-notebooks/clean-install-windows-11-pro-on-f15-fx507-i9... for pointing me in the right direction even if that wasn't their intention. One google of Intel VMD later and I had my solution.

kikimahe
Level 10

I'm glad to see that I was able to help you. 🙂

Asus has the bad idea of putting VMD enabled by default. But it causes more bad things than good things.

Don't forget to disable VMD if you update the Bios or restore the Bios to default settings. Otherwise Windows will not start.

Have a nice day.

TUF GAMING F17 (2022) FX707ZM
I7 12700H / RTX 3060 / 32 Go