TUF A17 FA706IU CPU Overheating

[Angstromm]

I'm getting 107�C while gaming. Max. is 105�C on an AMD Ryzen 7 4800H. Not good.

Wondering what's up the the overheating protection and why system isn't throttling back as it should to help preserve the longevity and viability of the CPU.

Laptop is on a hard surface and nothing is blocking or impeding airflow. Ambient temp is around 70�F.

Thanks...


UPDATE:

So, I had spikes as high as 111 C.--insane!!! I'm thinking that an Asus update has helped throttle back the CPU now, since I'm now topping out at 97 C. Still too high and the poor cooling design still causes the CPU to be throttled back constantly while gaming. This is definitely not Asus's best effort. There are now a number of reviews out on both the 15" and 17" models of this machine and most concur that there are some big issues (terrible scree quality and overheating + heavy CPU throttling). Too bad. In spite of all that, there's a lot i like about this laptop....but yeah, it's pretty flawed!

[Angstromm]

dcbryantmjkda wrote:
Perhaps it'll get resolved with the Fall or next spring update.

Also, when I'm saying "restart," I'm actually meaning that after you click "restart" and the screen goes dark, from the time it seems to take to receive power to when you can log in - it seems to take a shockingly long time to boot up. However, it only seems to happen during a restart.

Yeah, I have the same hope that MS will resolve ver 2004's issues--they likely will.

So, when you power off your system, completely shutting it down, then restart what is is boot time like? And does it take a long time to power down system, or is your issues solely restart issue?

For me, it did seem that the power down cycle took too long, but i never timed that end of things; just the startup, which as i said was over 2 minutes. That's ridiculously long!

Sure hope you get things sorted! I've grown so very tired of dealing with MS's poorly engineered updates. I try to postpone all updates now.

[dcbryantmjkda]

Angstromm wrote:
Yeah, I have the same hope that MS will resolve ver 2004's issues--they likely will.

So, when you power off your system, completely shutting it down, then restart what is is boot time like? And does it take a long time to power down system, or is your issues solely restart issue?

For me, it did seem that the power down cycle took too long, but i never timed that end of things; just the startup, which as i said was over 2 minutes. That's ridiculously long!

Sure hope you get things sorted! I've grown so very tired of dealing with MS's poorly engineered updates. I try to postpone all updates now.

I'll have to time it out some time, but it's clearly a much longer time. A guess is that if I restart my machine it takes somewhere between 2-5 times longer than if I've just shut it down and then powered it back on. BTW, in case there's any question on the terms I'm using, when I say restart, I mean "restart" as in the button that says restart and same for shutdown.

Also, the problem with the restart seems to be the Asus loading portion. That portion is where it will sit for a while, again only if I've restarted the machine. I've got an inkling it's Something odd with the 2004 version. I don't recall having the issue with the 1909, but I updated my machine almost immediately after I took it out of the box and didn't notice this issue until way after the rollback opportunity was gone.

Additionally I have two Windows 10 VM's I run. One might as well be a "clone" of the host. The other is the Insider on the Dev channel. At last check they do not have the issue. However, I'm only going to focus on the "clone" given how the insider changes the equation. I'm thinking it's Something to do with 2004 interacting with the BIOS/UEFI?

[Angstromm]

dcbryantmjkda wrote:
I'll have to time it out some time, but it's clearly a much longer time. A guess is that if I restart my machine it takes somewhere between 2-5 times longer than if I've just shut it down and then powered it back on. BTW, in case there's any question on the terms I'm using, when I say restart, I mean "restart" as in the button that says restart and same for shutdown.

Also, the problem with the restart seems to be the Asus loading portion. That portion is where it will sit for a while, again only if I've restarted the machine. I've got an inkling it's Something odd with the 2004 version. I don't recall having the issue with the 1909, but I updated my machine almost immediately after I took it out of the box and didn't notice this issue until way after the rollback opportunity was gone.

Additionally I have two Windows 10 VM's I run. One might as well be a "clone" of the host. The other is the Insider on the Dev channel. At last check they do not have the issue. However, I'm only going to focus on the "clone" given how the insider changes the equation. I'm thinking it's Something to do with 2004 interacting with the BIOS/UEFI?

I agree with your assessment. I did 3 fresh installs of Windows 2004 ver with same results (freezing and ridiculous boot times). So I downloaded the 1909 and all issues vanished. So yeah, 2004 is clearly the culprit here (for me at least). I do have a desktop that exhibits the freezing issue, though not as bad, and it's ver. 2004.

Anyway, best of luck getting it resolved!

[dcbryantmjkda]

Angstromm wrote:
I agree with your assessment. I did 3 fresh installs of Windows 2004 ver with same results (freezing and ridiculous boot times). So I downloaded the 1909 and all issues vanished. So yeah, 2004 is clearly the culprit here (for me at least). I do have a desktop that exhibits the freezing issue, though not as bad, and it's ver. 2004.

Anyway, best of luck getting it resolved!

I was able to time it out. If I do it from a cold boot it's 14 seconds. If I do a restart it'll take 2 minutes - yeah massive difference there. Also, sure enough my idea was right, it sits "forever" on the Asus loading portion.

[Angstromm]

dcbryantmjkda wrote:
I was able to time it out. If I do it from a cold boot it's 14 seconds. If I do a restart it'll take 2 minutes - yeah massive difference there. Also, sure enough my idea was right, it sits "forever" on the Asus loading portion.

That's a great boot time! How long does it take to shut down computer? This is definitely different from my issue, though perhaps related. In my tech work, I've definitely run into long boot times and long shutdown times, but nothing like what you're describing. Sigh.

Back to temps:

It appears that, after spikes up to 111c (yikes!), Asus has got things under control. That said, they've clearly had to resort to heavy CPU throttling (via software/driver implementation) to keep temps in check. This is not a preferred method for a gaming rig--you want CPU to operate at max power while mechanically moderating temps. Asus really blew it on their cooling solution for these TUF systems.

The A15 and A17 are clearly substandard in terms of cooling. There are other issues as well (poor selection of screen is a biggy), placement of M.2 slot next to heat pipes (another thermal issue!), and the laptop's screen enclosure (or "top") is quite flimsy.

So yeah...and oh well.

[dcbryantmjkda]

Angstromm wrote:
That's a great boot time! How long does it take to shut down computer? This is definitely different from my issue, though perhaps related. In my tech work, I've definitely run into long boot times and long shutdown times, but nothing like what you're describing. Sigh.

Back to temps:

It appears that, after spikes up to 111c (yikes!), Asus has got things under control. That said, they've clearly had to resort to heavy CPU throttling (via software/driver implementation) to keep temps in check. This is not a preferred method for a gaming rig--you want CPU to operate at max power while mechanically moderating temps. Asus really blew it on their cooling solution for these TUF systems.

The A15 and A17 are clearly substandard in terms of cooling. There are other issues as well (poor selection of screen is a biggy), placement of M.2 slot next to heat pipes (another thermal issue!), and the laptop's screen enclosure (or "top") is quite flimsy.

So yeah...and oh well.

I'll have to time out the shutdown portion, and reply back. In regards to the "freezing issue" I have that but only when Premiere Pro runs. If you Google that up you'll see a lot of content on that. - sigh as well.

In terms of temps. I'm not honestly sure what to say about it. For years I operated under the belief that if your CPU constantly hit the 90's that's big trouble. However, that was when I took my A+ classes -- Windows XP era-- so now I go looking for what the manufacture says is max temp as I've found that while 90 isn't great, it may not necessary mean crap anymore.

When I advise two of my college pals about the hardware stats they were like F^&* does that thing have liquid cooling? nope just air cooling, fan control -- to an extent plus custom cooling pads and themal paste to help further regulate it. My point being, years ago I would have had a panic attack over a CPU hitting 90 C.

[dcbryantmjkda]

dcbryantmjkda wrote:
I'll have to time out the shutdown portion, and reply back. In regards to the "freezing issue" I have that but only when Premiere Pro runs. If you Google that up you'll see a lot of content on that. - sigh as well.

In terms of temps. I'm not honestly sure what to say about it. For years I operated under the belief that if your CPU constantly hit the 90's that's big trouble. However, that was when I took my A+ classes -- Windows XP era-- so now I go looking for what the manufacture says is max temp as I've found that while 90 isn't great, it may not necessary mean crap anymore.

When I advise two of my college pals about the hardware stats they were like F^&* does that thing have liquid cooling? nope just air cooling, fan control -- to an extent plus custom cooling pads and themal paste to help further regulate it. My point being, years ago I would have had a panic attack over a CPU hitting 90 C.

In regards to the shutdown time, regardless of doing restart or shut down, it's right about 14 seconds.

[Angstromm]

dcbryantmjkda wrote:
I'll have to time out the shutdown portion, and reply back. In regards to the "freezing issue" I have that but only when Premiere Pro runs. If you Google that up you'll see a lot of content on that. - sigh as well.

In terms of temps. I'm not honestly sure what to say about it. For years I operated under the belief that if your CPU constantly hit the 90's that's big trouble. However, that was when I took my A+ classes -- Windows XP era-- so now I go looking for what the manufacture says is max temp as I've found that while 90 isn't great, it may not necessary mean crap anymore.

When I advise two of my college pals about the hardware stats they were like F^&* does that thing have liquid cooling? nope just air cooling, fan control -- to an extent plus custom cooling pads and themal paste to help further regulate it. My point being, years ago I would have had a panic attack over a CPU hitting 90 C.

I still think 90+c is too high for sustained use. Too much heat is degrading for electronics. That said, the Ryzen 7 4800H is rated up to 105c! Yikes!

I had the same training (A+, etc.) and shudder at these kinds of temps. When I saw my CPU hit 111c I figured this laptop was burnt toast! BTW, I started fiddling with PCs in the DOS 3.1 days, when 1MB RAM was a big deal and not easily made usable. Things have changed a bit (running 64GB on my A17)...crazy.

RE. your reboot times: I'm assuming you've tired either a limited boot via MS Config or a straight Safe boot and checked times? If not, that might prove diagnostic. And all the usual fixes: chkdsk, sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth, etc.

Also, i did a search for this issue and got a fair number of hits: "Slow restart but fast cold boot."

Anyway, hope you get it resolved. If you find a fix do post it here.

[dcbryantmjkda]

Angstromm wrote:
I still think 90+c is too high for sustained use. Too much heat is degrading for electronics. That said, the Ryzen 7 4800H is rated up to 105c! Yikes!

I had the same training (A+, etc.) and shudder at these kinds of temps. When I saw my CPU hit 111c I figured this laptop was burnt toast! BTW, I started fiddling with PCs in the DOS 3.1 days, when 1MB RAM was a big deal and not easily made usable. Things have changed a bit (running 64GB on my A17)...crazy.

RE. your reboot times: I'm assuming you've tired either a limited boot via MS Config or a straight Safe boot and checked times? If not, that might prove diagnostic. And all the usual fixes: chkdsk, sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth, etc.

Also, i did a search for this issue and got a fair number of hits: "Slow restart but fast cold boot."

Anyway, hope you get it resolved. If you find a fix do post it here.

Regarding the boot time -- I'm tacking something similar to that. I'm going to go through a process of uninstalling some AMD "display drivers." Not the ones provided by MS update but the ones you get from AMD.com

I remember another device I had would have horrendous issues if I had that software installed -- including but not limited to BSD's.

Regarding the "older days" ah yes I remember them well and thinking you're running how many GB's of RAM? Why!!!!! On the one hand I miss the older requirements that were MB's in size. However on the other hand, I love how high the roof is now.

[Angstromm]

dcbryantmjkda wrote:
Regarding the boot time -- I'm tacking something similar to that. I'm going to go through a process of uninstalling some AMD "display drivers." Not the ones provided by MS update but the ones you get from AMD.com

I remember another device I had would have horrendous issues if I had that software installed -- including but not limited to BSD's.

Regarding the "older days" ah yes I remember them well and thinking you're running how many GB's of RAM? Why!!!!! On the one hand I miss the older requirements that were MB's in size. However on the other hand, I love how high the roof is now.

Discovered something that may be helpful. I was running just the AMD video driver for the Ryzen CPU. But after in installed the AMD Radeon Adrenalin software/driver package for this CPU, boot times once again jumped to well over 2 minutes. I tried rolling back the driver but boot time was still long. Then I uninstalled the AMD software and boot times returned to normal. Looks like, as far as video driver goes, we have to stick with what Asus provides.

Re. my ridiculous 64GB of RAM--kinda like what the hell, why not?! I do a fair amount of video editing and processing, photo editing, etc., and typically keep a game up in the background while I work and I never run out of RAM, so that's cool.