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Sleep Issue on TUF A15 2022

FLAGSHIP_987
Level 7

Hello,

I have been having an issue with the sleep mode not working on my laptop. I had recently just purchased it and it has only been a year since then. Whenever I close the lid of my laptop, the light stays on and my laptop overheats but after clicking any keys on the keyboard nothing works. So I need to 'hard shut down' the laptop and start it again. This has been an issue since a few months now and even after regular updating of all drivers and software, nothing seems to change it. 

Please help me resolve this issue.

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