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Problem with laptop Asus Tuf FA506II display at 144 hz

maurocristy
Level 7

Hi everyone, I have a laptop Asus TUF A15 (FA506II) since 2020, and since yesterday started to show almost the whole screen black, it only shows a little part of the top, then some funny lines and below them, all balck. The problem only happens when the display is setted at 144hz, if (in windows) I change the rate to 60 hz, it works fine.
The problem occurs from the startup of the laptop, so the ASUS Logo screen and the bios screen are shown with this problem, then when windows starts, and usiung an external display connected via HDMI, I can configure the rate to 60hz and the problem dissapears, but If I unpplug the external display, the rate goes back to 144 and the problem comes back. I don't know if it is a hardware problem (because it happens before windows starts) or a bios problem. It has a AMD Ryzen 7 4800H processor with radeon graphics.
If anyone had the same problem and found a solution, please let me know. Many thanks in advance.WhatsApp Image 2024-05-16 at 3.33.42 PM.jpeg

 

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westonian21
Level 7

That's really weird. I handed my laptop down to my younger brother. It has the same screen though, and it started having the exact same issue just about the same amount of time ago. I'm trying to make him uninstall and reinstall his graphics drivers. It's annoying me that he hasn't yet, after a few weeks. But I may be getting him to buy a new display. I'll let you know whether or not it ends up being the display or the drivers.

My hunch has been drivers. But we'll see.

westonian21
Level 7

I have resolved the issue to be a display issue. Fortunately, a new display can be had for under $100. So that is simply going to have to be the next course of action. Best of luck to anyone who deals with this in the future.

Tip- Lowering the refresh rate will decrease the adverse affect. It's certainly not a long term solution, but a temporary one in the least.

Hi westonian7 and thanks for the sharing your solution. Unfortunately in my country is a bit harder to find a new screen for this laptop, but I "solve" the problem using a open source tool to overwrite the default refresh rate on Windows. The issue persists on booting, but when windows starts everything is ok.

Pkshadow
Level 8

Turn off ASUS Fast Boot : https://www.asus.com/us/support/faq/1044641/ 

Turn Off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup 

Win 11 (as above) : https://www.windowscentral.com/software-apps/windows-11/how-to-enable-or-disable-fast-startup-on-win... 

Do not get Windows Update Drivers for Video, ever. Roll Back if happens.

Get your AMD Drivers here and can read about it and when do the install select factory Restore : https://www.techspot.com/drivers/manufacturer/amd/ 

 

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