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Intel Ax210 Bluetooth vanishing constantly

MirazMac
Level 7

Context: On my ASUS TUF F15 (FX506LH) laptop, I experienced WiFi disconnections, vanishing for 3-4 months, then I finally was fed up enough and sent the unit to warranty. They did a full motherboard replacement. And it worked for 4-5 months before it started causing issues again. By this time, my warranty period was over, so I bought an Intel(R) Wi-Fi 6E AX210 160MHz (Non vPro), as it was suggested by almost everyone.

I bought thel Intel(R) Wi-Fi 6E AX210 160MHz (Non vPro) from Mouser.com, 4 months ago. And installed on my ASUS TUF F15 (FX506LH) laptop. Everything was working fine. But for the last few weeks I've been experiencing a strange issue. The Bluetooth is constantly disappearing and reappearing. Specially when the laptop is being moved. So I thought maybe there is a loose connection. I opened it up and it was already set perfectly. I still reseated the card. Still the same thing. However, the WiFi works fine.

OS:  Windows 10 22H2

I'm on the latest driver version: 23.50.0.2

I have tried everything. Complete clean re-install of the drivers. Using DDU. Used alternative drivers provided by Lenevo. Turned of power savings from device manager. Did a hardware electrical reset by pressing the power button for 60 seconds. Tried disconnecting every device from the laptop and it still caused the issue. There is no fix.

Please provide meaningful suggestions if you can. If you're gonna suggest the vanilla, "turn off the internet, download and reinstall drivers, rollback to a previous version". Then it's better you don't reply at all, I'm sorry but I have tried all these without any results at all. I'm tired of everything. I just wanted a laptop to play some games and do some work. And it feels like a burden. Maybe it's just my bad luck. I don't know anymore. Thanks in advance. 

Whenever the Bluetooth disconnects/vanishes I get the following in the Event Viewer:

 

Event 18, BTHUSB

Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.

 

 

No other Bluetooth/Wireless related errors in the event viewer other than this.

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4 REPLIES 4

MirazMac
Level 7

I have determined that it is definitely happening when I move the laptop. But the card and the antennas are seated perfectly. Any other components should I check that can cause issues with Bluetooth?

sakeden
Level 7

I have determined that it is definitely happening when I move the laptop. But the card and the antennas are seated perfectly. Any other components should I check that can cause issues with Bluetooth?

Madi Sports

AyushSaini
Level 7

yess yess yess i have the same issue i have been facing for two years i literally just move my pc for an inch and the driver just vanishes it is so frustating , sometimes it doesnt happen for weeks and sometimes it just happens every minute i just dont know how to fix it i have also tried everything

 

So I took it to a local repair shop (not ASUS care). Strangely I couldn't recreate the issue in front of them. No matter how much I lifted and moved the laptop around, nothing. I did show them the event logs . So they did a checkup and found no issue with the motherboard or the slot. No bent pins or rusting. Cleaned the connector, antennas, antenna terminal with isopropyl alcohol(I think), then re-inserted and tightened it. Then placed some kapton tape on top the antennas. And told me if it still happens it means the card is defective because no way it can move now.

It's been 2-3 days haven't faced Bluetooth disconnection since. Let's hope this solves the issue and I find some mental peace. But knowing my luck I know it will be back..