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FA707XI-HX021W - "We couldn’t find a camera compatible with Windows Hello Face"

WastedJoker
Level 8

Hi,

 

I've got a brand new FA707XI-HX021W notebook. I've finished setting it up and went to try and enable Windows Hello as a sign in choice but I get the following message when trying to configure it

"We couldn’t find a camera compatible with Windows Hello Face"

The camera works. It is enabled in Privacy & Security. I've ran the troubleshooter.

 

Any ideas? The camera quality doesn't seem to be that great so is it a case that it's just too low quality for Windows Hello's spec requirements?

 

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