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Blue Screen crash issues Asus TUF A15

Issykun
Level 8

Hi recently my laptop has been crashing after updated latest version windows 11 previous windows 11 was fine only  the lastest windows 24h h2 have been crashing ever since for Asus Tuf A15  model. Have i ever try reseting it ? YES LAST  2 weeks I already reset windows and reinstall the drivers was the same. 

 

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2 REPLIES 2

LilYawney
Level 7

Hey! I've literally had the same issue as you since Friday haha. I read somewhere that the newest release of Windows 11 is broken/won't work with ASUS laptops yet...I'd recommend uninstalling the update and going back to the previous version of Windows 11 for now.

If your laptop still crashes again even after this (like mine did), then you'll have to try something else. I'll share what I did, but please keep in mind that I didn't really know what I was doing and was just following suggested solutions from my research.

For reference, my laptop is ASUS TUF Gaming F15. The error message on my blue screen was also a bit different and said "Video_Memory_Magnagement_Internal_Error"

Additional solutions(?): My research told me that the issue might be related to the drivers in the device manager and recommended I uninstall/install them. The drivers that I uninstalled had little yellow "warning" triangles on them; I right-clicked on a driver, clicked uninstall, then scanned for any hardware changes to reinstall it. I also uninstalled all my NVIDIA software and then ran the MyASUS software - specifically the blue screen error and driver error diagnosis tools - to reinstall the proper version. So far, everything seems like it's working so let's hope I actually fixed it!🤞

 

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UPDATE
It's been a week, and my laptop is still working and hasn't blue-screened! 🥳 Windows is trying to install the newest update (24H2) again, though, so I'll have to pause the updates until Microsoft fixes the issue for ASUS laptops. (The status of this issue is confirmed, but still not resolved)

Thank you,  I will give it a try when I had a free time try to downgrade to previous versions windows.