I'd pm-ed several users of ASUS FX504GM and noticed they are too having freezing issues that affects their daily usage/gaming experience, and I would like to know whether they are more of them and hopefully attention could be brought to the related personnel to solve it. Please do post here if you own a ASUS FX504GM laptop and have been having Hard Freeze issue (laptop wont respond whatsoever, only way is to long-press/hold down the power button to restart). And it happened during gaming, under high usage/load. Many thanks.
PS: Apparently they are pushing the responsibility back again to the service technicians.. I'd already had it repaired 4 times (they play-tested it and it froze on the spot and could not find anything wrong with the software so they changed the parts thinking it was fixed and sent it back to me) and almost all of the parts have been changed. Yea, it's highly caused by a software issue and that software should be Asus to fix. And now they refused to fix it without even looking into it? What about other users with the same model that have the same freezing issue that did not voice out? After seeing this, I felt utterly regrettable for buying Asus laptop...
PS2: This is the latest reply, saying they could not replicate and need to analyze it in real-time to find the root cause. So, how are they going to analyze? Once they replicated the problem and it hard freeze, and then? Long-press the power button to restart and everything's back to normal? How to analyze it during hard freeze? Does this make any sense? What kind of reply is this? Anyone could help me better understand? I'd spent 3-4 months trying to solve it alone and also already by sending it to analyze and parts replaced during the time in the service centre. And they did not even try anything, nor trying to replicate the problem. Instead asking me to send to the service centre again...really?
PS: Apparently they are pushing the responsibility back again to the service technicians.. I'd already had it repaired 4 times (they play-tested it and it froze on the spot and could not find anything wrong with the software so they changed the parts thinking it was fixed and sent it back to me) and almost all of the parts have been changed. Yea, it's highly caused by a software issue and that software should be Asus to fix. And now they refused to fix it without even looking into it? What about other users with the same model that have the same freezing issue that did not voice out? After seeing this, I felt utterly regrettable for buying Asus laptop...
PS2: This is the latest reply, saying they could not replicate and need to analyze it in real-time to find the root cause. So, how are they going to analyze? Once they replicated the problem and it hard freeze, and then? Long-press the power button to restart and everything's back to normal? How to analyze it during hard freeze? Does this make any sense? What kind of reply is this? Anyone could help me better understand? I'd spent 3-4 months trying to solve it alone and also already by sending it to analyze and parts replaced during the time in the service centre. And they did not even try anything, nor trying to replicate the problem. Instead asking me to send to the service centre again...really?
