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ASUS TUF Gaming F15 (2023) Warranty logic

Furina_BSR
Level 8

Hello, Bis here, i recently bought my TUF Gaming F15 FX507ZU4 FHD and i wanted to know if upgrading my RAM and storage or cleaning the fans by myself can void my warranty? I contacted the support for questions, but they seem so authoritary (at least in Romania), i think it may vary to region, i have like 8 gb ram (i found a 2x16 GB set) and 4 TB of storage 2x2 TB), or i don't know if  upgrading and changing something like my display source resolution might be covered by warranty in ASUS Authorized services?

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2 ACCEPTED SOLUTIONS

Accepted Solutions

fran678
Level 12

The issue is controversial.
It is said that when replacing the RAM or SSD, the warranty does not expire.

However, if, for example, when replacing a RAM bank, static electricity is not taken into account (for example), the PC may be ruined.
In this case, the warranty is void, because the PC has been tampered with in a negligent manner.

Here is the ASUS warranty policy
https://www.asus.com/za/support/article/590/

Here is a discussion where a PC repair shop, after carrying out trivial tampering on ASUS laptops, failed to reboot them and had to buy new ones for customers.

https://community.spiceworks.com/topic/1984261-asus-rog-laptops-consistently-failing

In the US, the FTC says that limitations on company warranties are illegal.

https://consumer.ftc.gov/consumer-alerts/2022/07/ftc-says-companies-warranty-restrictions-were-illeg...

But again, I don't know if it's necessary to go to court and whether it's easy to come out on top, for a PC that costs $1500 new, because the cost of the lawsuit could be higher and you have to prove that the cause of the warranty repair is a manufacturing defect, rather than negligent tampering.

Also consider that in the latest ASUS policies, they don't care much about ruining the brand image and losing customers.

View solution in original post

If you replace Ram and SSD there should be no problem.
If you need to do a warranty repair in a few months, put original hardware back in before sending it to an ASUS authorised workshop.

Here are all the ram and ssd compatible with fx507
https://www.crucial.com/compatible-upgrade-for/asus/asus-tuf-gaming-f15-fx507

here you can contact Crucial, for further investigation
https://www.crucial.com/support/contact

here is a video showing how to upgrade
https://www.youtube.com/watch?v=PRJXZQO8Xak&ab_channel=LaptopMedia

Here are the precautions for static electricity
https://www.dell.com/support/kbdoc/en-us/000137973/safety-precautions-when-working-with-electrical-e...

View solution in original post

8 REPLIES 8

fran678
Level 12

The issue is controversial.
It is said that when replacing the RAM or SSD, the warranty does not expire.

However, if, for example, when replacing a RAM bank, static electricity is not taken into account (for example), the PC may be ruined.
In this case, the warranty is void, because the PC has been tampered with in a negligent manner.

Here is the ASUS warranty policy
https://www.asus.com/za/support/article/590/

Here is a discussion where a PC repair shop, after carrying out trivial tampering on ASUS laptops, failed to reboot them and had to buy new ones for customers.

https://community.spiceworks.com/topic/1984261-asus-rog-laptops-consistently-failing

In the US, the FTC says that limitations on company warranties are illegal.

https://consumer.ftc.gov/consumer-alerts/2022/07/ftc-says-companies-warranty-restrictions-were-illeg...

But again, I don't know if it's necessary to go to court and whether it's easy to come out on top, for a PC that costs $1500 new, because the cost of the lawsuit could be higher and you have to prove that the cause of the warranty repair is a manufacturing defect, rather than negligent tampering.

Also consider that in the latest ASUS policies, they don't care much about ruining the brand image and losing customers.

Furina_BSR
Level 8

I mean, i used to change/add more ram in my older laptops that their warranties were expired for long, so i could learn to carefully do that, but the problem is the next, why the posibility to void the warranty for cleaning the FANs, i mean, yeah i'm that kind of person who preffers to do it by himself having at least a basic aknowledge instead of paying for a upgrade for a example adding 2x2 TB and 2x16GB RAM as long as i could respect the specifications for it, like the details i received about getting information in what's behind my backcase

Bogus5
Level 12

Unfortunately, manufacturers are becoming more like Apple and make it as difficult as possible to manipulate laptops by making hard-to-disassemble cases. Unfortunately, this is progressing and in a moment the cases will become airtight.

Furina_BSR
Level 8

I have actually checked the case, it can be easy to demount since the opening lines might come to sides as well, but i don't know it the warrranty only covers via defections only or upgrades/ add-ons as well?

If you replace Ram and SSD there should be no problem.
If you need to do a warranty repair in a few months, put original hardware back in before sending it to an ASUS authorised workshop.

Here are all the ram and ssd compatible with fx507
https://www.crucial.com/compatible-upgrade-for/asus/asus-tuf-gaming-f15-fx507

here you can contact Crucial, for further investigation
https://www.crucial.com/support/contact

here is a video showing how to upgrade
https://www.youtube.com/watch?v=PRJXZQO8Xak&ab_channel=LaptopMedia

Here are the precautions for static electricity
https://www.dell.com/support/kbdoc/en-us/000137973/safety-precautions-when-working-with-electrical-e...

So you mean that in order to cause no damage, i need a flat tool to open the case carefully as well as not riping off the seals which covers the ram and ssd slots?


@Furina_BSR wrote:

So you mean that in order to cause no damage, i need a flat tool to open the case carefully as well as not riping off the seals which covers the ram and ssd slots?


In a discussion whose link I can't remember now, an Asus employee said that replacing the RAM and SSD does not invalidate the warranty.

If you inevitably break some seal, whether it concerns the RAM or the SSD, it should not invalidate the warranty.

However, it goes without saying that every precaution must be taken and care must be taken not to do any damage. Because if the motherboard (for example) gives problems, it will be easy to verify that it broke not because of a factory defect, but because of negligent use by the user.

I have multiple laptop from Asus. And from Bangladesh.

Laptop one: After purchasing, year later I asked few changed like HDD, Ram upgrade, removed CD rom etc. All did by the seller. Then many times I opened the laptop too for various changes. As it had 3 years warranty. Last time I broke the pin of the power input. So asked someone to fix (who claimed was expert) but they damaged the laptop instead. Before this incident there all warranty was fine. And the person I asked to solve the issue last time wasn't actually authorized that I learned later. So when I asked Asus about this, they said it's okay to open or upgrade there products. It will be okay. But have to make sure no way it's been done by someone who didn't know whats they doing.
2. My second laptop had warranty too and all the upgrades done by me. Many many times. Even after too many opening, when there was problem with motherboard, I was able to get the warranty claim.

If you want to upgrade, better if you ask the seller or Asus authorized seller to do it. You can do that with warranty so no service fee. Just have to provide the products you want to upgrade. All will be okay.