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Asus TUF Gaming F15 (2023) Keyboard issue?

Furina_BSR
Level 8

Hello, i just have a question you might have experienced with the keyboard, but is actually something normal that L CTRL bottom left key being as same height as the surface level? I just want to know if i would send it to ASUS Service for chaning the keyboard or not

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fran678
Level 12

fran678_1-1704964226180.jpeg

ASUS TUF Gaming F15 FX507VU4

If I understand the question correctly,  is not normal

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3 REPLIES 3

fran678
Level 12

fran678_1-1704964226180.jpeg

ASUS TUF Gaming F15 FX507VU4

If I understand the question correctly,  is not normal

FX507ZU4. but yes, is the same, so, i wonder if this will be covered by warranty since is a laptop component

fran678
Level 12

I don't see why it shouldn't be covered under warranty
It says here that ASUS warranty covers keyboards for one year.
https://www.asus.com/in/About_ASUS/Warranty/

The warranty does not apply to the product if:

  • Original serial number is removed, obliterated or altered from the product or cabinet modification.
  • Cracked glass panel on any of the product like NB, LCD, and PDA. LCD screen or damage caused by too much pressure exerted on the LCD.
  • Cracks or damage on plastic parts.
  • Defects or damage due to non-recommended softwares added by customer or virus attack.
  • The products not used as per instructions in the user’s manual.
  • Any defects caused due to abnormal voltage, lightning. Natural calamities while in transit to service centre or purchaser's residence.
  • Premises where the product is kept in conditions that do not conform to recommended operating conditions of the machine.
  • Parts requiring replacement due to normal wear and tear, corrosion, rust, stain etc.
  • The product being serviced or repaired by anyone or un-trained engineer other than Authorized service Provider and modification from original ASUS manufacturing standard.
  • Exposing the products to water on any circumstances by the user.
  • Natural disaster/wrong connection of accessories.