Asus TUF Gaming F15 (2023) Keyboard issue?

[Furina_BSR]

Hello, i just have a question you might have experienced with the keyboard, but is actually something normal that L CTRL bottom left key being as same height as the surface level? I just want to know if i would send it to ASUS Service for chaning the keyboard or not

[fran678 · Accepted solution]

ASUS TUF Gaming F15 FX507VU4

If I understand the question correctly,  is not normal

[Furina_BSR]

FX507ZU4. but yes, is the same, so, i wonder if this will be covered by warranty since is a laptop component

[fran678]

I don't see why it shouldn't be covered under warranty
It says here that ASUS warranty covers keyboards for one year.
https://www.asus.com/in/About_ASUS/Warranty/

The warranty does not apply to the product if:

• Original serial number is removed, obliterated or altered from the product or cabinet modification.
• Cracked glass panel on any of the product like NB, LCD, and PDA. LCD screen or damage caused by too much pressure exerted on the LCD.
• Cracks or damage on plastic parts.
• Defects or damage due to non-recommended softwares added by customer or virus attack.
• The products not used as per instructions in the user’s manual.
• Any defects caused due to abnormal voltage, lightning. Natural calamities while in transit to service centre or purchaser's residence.
• Premises where the product is kept in conditions that do not conform to recommended operating conditions of the machine.
• Parts requiring replacement due to normal wear and tear, corrosion, rust, stain etc.
• The product being serviced or repaired by anyone or un-trained engineer other than Authorized service Provider and modification from original ASUS manufacturing standard.
• Exposing the products to water on any circumstances by the user.
• Natural disaster/wrong connection of accessories.