The fact that the laptop froze while I was viewing BIOS settings, helped the repair Technician decide to replace the Motherboard, he said. He also flashed it to v309. My phones work again on those two problem USB ports. It is too early to say if the freezing has been fixed. The touchpad is more responsive but I will need more time to come to a definite conclusion. The Caps Lock /Num Lock buttons now make a sound. I will make a note in my diary to revisit this thread in three months' time, to update my observations on the freezing issue.
Hey, glad you got it fixed. Yeah, freezing while in the BIOS is a big tip-off. No drivers, OS, etc. running; so it points to a CMOS/BIOS/hardware issue(s). Hope you didn't have to wait too long.
I have a high-end gaming desktop system I built with an Asus mobo. One of the case's side panels is open mesh and, for some reason, my cat decided that the computer needed to be pissed in. Fried my motherboard. Nothing else, thankfully. Asus repaired it and sent it back all within 2 weeks. Pretty good service, if you ask me...
Why are we allowing this thrash to happen? Let's go to some reviewers and tell them about this great (trash) brand that ASUS is. You paid money for this! Don't accept it! The customer is always right! They think that 100 degrees CPU is OK? In what universe? Let's make them pay for their trash design. Get your money back and trash them in the press/on reddit/everywhere you can! If we don't stand up then we have no chance and next year a new generation of kids will buy this trash and get burnt. Let's do this for the good of us all! Everywhere you go post "ASUS is trash! They are cheats and thieves". That will teach them!
I flashed to BIOS v311 and have the exact same problem with those 2 USB 3.2 ports. Like you, the other ports detect both my wife's phone and mine.
I contacted Asus Support through the phone and was advised to do a reinstall of Windows. I did so but the problem still remains.
As I am also having a problem, since new, in that the laptop will freeze and I have to Hard Power Off. Could not find out what was causing it.
When I was in the BIOS looking at what setting were in there, the laptop froze.
As that indicates it is hardware related and not Software & Drivers for the Software, I phoned Support again, told them of that freeze and the laptop has gone to a service center to be looked at. Apart from the freezes, & USB problem, the Caps Lock would not work as it should. Only once did I get it to sound the Beep/Boop sound after enabling Toggle Keys. It did not give the normal robust sound it should.
I will point the repair shop technician to this thread. Now that I am not the only one with the USB problem, it points to a cause outside of anything I do/ have done.