ASUS TUF A15 2023 (FA507NV) WHEA Warnings (Event ID 17) when gaming

[mbushnaq00]

I recently bought a new laptop Asus TUF A15 that comes with Amd 7735HS and RTX 4060. Upon running any game I start getting a large number of WHEA warning that points to a PCI Express Root Port hardware error with the bus location of the Nvidia card (0x0:0x1:0x1). Initially thought I had a defective unit so I ordered a replacement and the new unit has the exact same issue.

I have done all sorts of troubleshooting and turns out the only driver version that does not produce any warning is 528.01, anything newer especially with the 531.x branch, I get 20 to 50 warnings in just a couple of minutes of gaming. This has been tested on Returnal, Resident Evil 4, and Hogwarts legacy.

Steps taken to troubleshoot:

Offline OOBE with no updates = no WHEA warnings

Updated only BIOS & GPU drivers to the latest version = WHEA warnings appear

Complete update done on Windows and all drivers = WHEA warnings appear

Ran DDU and reinstalled driver version 531.68 = WHEA warnings appear

GPU (~70c) and CPU (~80c-90c) temperature look normal with no throttling.

I tried doing some research to see if someone faced a similar issue but it seems this card is fairly new and not many complaints are out there yet

Would appreciate it if someone can provide me with a solution to solve this as I desperately need help and I am tired of all this troubleshooting

[fran678]

There is also a call center, where you can explain the problem of urgency.

I don't know what state you're in, but in the U.S. and Canada it's this
https://www.asus.com/us/support/CallUs
or here you can look for other phone numbers or instant chat
https://www.asus.com/support/CallUs/

[mbushnaq00]

I have reached out to Asus and NVIDIA but I am still waiting for a solution.

Any ASUS representative here can help with the case? Service No. is E23050038237-0002

[MikhailCG]

 Hello,

  I've bought the same laptop and i encounter the same problems, initally i thought that only my unit has this problem. Everything it's working good, i don't have freezes or other problems except the errors in the event viewer. As far i can see, it's more of a software problem. Should we return these units or ignore the errors and go ahead?

[Electro123]

Hello, I also have the same models as yours if you still have them. I have a FA507nv r7 7735HS and RTX 4060. Did you also experience a booting issue where it doesn't instantly boot up when you turn it on? I only get mine to boot up after force shutdown, And also did you experience the computer would not wake up after sleep? 

[MikhailCG]

Hello, i still have it, but i didn't experience your problem. Do you have all the drivers installed correctly or made a clean windows install? 

[Electro123]

It is not really sure how to check if my drivers are installed correctly sorry I'm not really a tech person T_T.  When I first got this laptop I experience a bootup issue that will not turn on right away. It only turns on after I force shutdown it every single time. I updated all of the drivers and still didn't resolve my issue. I read from Reddit that someone has the same issue with the same model and was fix. Unfortunately, that didn't fix my problem
https://www.reddit.com/r/Asustuf/comments/14citty/comment/jt7w0d3/?context=3

From my research, the cause of the technical issue might be the pre-installed Windows 11. So I later did a fresh install of Windows 11 using a bootable flash drive. I updated my CPU, GPU, and BIOS, I also check and updated to the latest version of other drivers, but I am still experiencing bootup issues which are just a black screen and not waking up from sleep issues.  By any chance did you disable or uninstall your Armory Crate? That might be the only culprit that cause my problems.

[MikhailCG]

I'm sorry to hear that, regarding the Armoury Crate, i still have it. I want to disable it too, but i haven't yet. 

[Electro123]

Sigh* I might ask for a replacement of this model thanks for reaching out!

[MikhailCG]

This would be the right way i think. I hope you solve the problem eventually. 

[mbushnaq00]

Good news to everyone, after having a lot of back-and-forth emails with Asus technical support they finally confirmed the following:

"Please be informed that as per our Technical Team, RD are testing new BIOS for fixing WHEA-Logger 17 error and the new formal BIOS may release end of August."

Also, I received a new VBIOS update today for RTX 4060 hoping it would fix the issue but the warnings still appear. Hopefully in the next BIOS/Firmware update we should have this issue completely resolved.