Asus FX553VD Compatibility with NVMe M2 SSD Drives ?

[koeks525]

Hi guys,

I have the Asus FX553VD notebook. The notebook is great, it is the hard drive slowing everything down. I have confirmed with the ASUS technical support team that my warranty will not be void if I open up the laptop to install a NVME drive.

I am interested in purchasing the Samsung 960 EVO 500GB NVMe M.2 PCI-Express 3.0 x4 Solid State Drive. (https://www.wootware.co.za/samsung-960-evo-500gb-nvme-m-2-pci-express-3-0-x4-solid-state-drive.html )

I would like to know, does this laptop support NVME drives?

Thanks

[pillainp]

Devenom1 wrote:
The FX553VD does not support PCIe M.2 NVMe SSDs. I installed one and after an hour of usage it burnt my motherboard. I contacted ASUS and they told me it only supports PCIe M.2 SATA 3 drives. Its not stated in the manually but they have officially confirmed this with me so I would advice against PCIe M.2 NVMe SSDs. They said anyone using NVMe drives will face problems later. NVMe SSDs have a single notch. PCIe SATA SSDs have 2 notches.

How strange of them to say that!!

I have had a Samsung 960 Evo running in PCIE3 x 4 mode in my FX553VD for the past year.

Most definitely the laptop supports PCIE M.2 drives.

Says so righ on the Specifications page:
https://www.asus.com/Laptops/ASUS-FX553VD/specifications/

[Devenom1]

pillainp wrote:
How strange of them to say that!!

I have had a Samsung 960 Evo running in PCIE3 x 4 mode in my FX553VD for the past year.

Most definitely the laptop supports PCIE M.2 drives.

Says so righ on the Specifications page:
https://www.asus.com/Laptops/ASUS-FX553VD/specifications/

Yes the laptop supports PCIe M.2 drives. But then again there are 2 types. PCIe M.2 NVMe and PCIe M.2 SATA.

I know that there are many people that have used PCIE M.2 NVMe drives. I have informed ASUS about this. They have confirmed that PCIe M.2 SATA drives are the only drives supported.

The Samsung 960 EVO is a PCIe M.2 NVMe drive and yes I have heard of many people using it. I'm just letting people know about this because it damaged my motherboard (which was luckily under warranty).

I will keep you guys updated. Please refer to my answer above. It has a screenshot of the mail I have sent to ASUS.

For reference, this is the difference between M.2 PCIe NVMe (Top) drives and M.2 PCIe SATA(Bottom) drives.

[pillainp]

Devenom1 wrote:
Yes the laptop supports PCIe M.2 drives. But then again there are 2 types. PCIe M.2 NVMe and PCIe M.2 SATA.

I know that there are many people that have used PCIE M.2 NVMe drives. I have informed ASUS about this. They have confirmed that PCIe M.2 SATA drives are the only drives supported.

The Samsung 960 EVO is a PCIe M.2 NVMe drive and yes I have heard of many people using it. I'm just letting people know about this because it damaged my motherboard (which was luckily under warranty).

I will keep you guys updated. Please refer to my answer above. It has a screenshot of the mail I have sent to ASUS.

For reference, this is the difference between M.2 PCIe NVMe (Top) drives and M.2 PCIe SATA(Bottom) drives.

I do have the PCIe M.2 960 Evo, and it has been working perfectly since I installed it nearly one year ago.

In fact, I just bought an 860 Evo SATA 2TB SSD to keep it company after my Seagate FireCuda 2TB (upgraded by me from Stock Hitachi 1TB) died after a minor impact.

[Devenom1]

pillainp wrote:
I do have the PCIe M.2 960 Evo, and it has been working perfectly since I installed it nearly one year ago.

In fact, I just bought an 860 Evo SATA 2TB SSD to keep it company after my Seagate FireCuda 2TB (upgraded by me from Stock Hitachi 1TB) died after a minor impact.

I had installed an SSD with the same specifications as given by ASUS for this model. I just recieved a call saying that I have not followed the instructions and that I should have visited a service center and that's why the SSD burnt my motherboard. And when I had given it to the service center they said that this SSD is not supported. I even explained to them that it is not given anywhere that the SSD installation has to be done MANDATORILY at a service center. But they insist that it's my fault for not getting it done by a service center and following a manual. Don't you guys think this is unfair? I've spent Rs. 7000/- and installed an SSD as per the specifications stated by ASUS. And they now claim it's my fault. So I can't do anything with the SSD now.

[pillainp]

Devenom1 wrote:
I had installed an SSD with the same specifications as given by ASUS for this model. I just recieved a call saying that I have not followed the instructions and that I should have visited a service center and that's why the SSD burnt my motherboard. And when I had given it to the service center they said that this SSD is not supported. I even explained to them that it is not given anywhere that the SSD installation has to be done MANDATORILY at a service center. But they insist that it's my fault for not getting it done by a service center and following a manual. Don't you guys think this is unfair? I've spent Rs. 7000/- and installed an SSD as per the specifications stated by ASUS. And they now claim it's my fault. So I can't do anything with the SSD now.

I installed my M.2 PCIe 960 Evo all my own lonesome.
The only problem I faced was that the d****d stingy Asus people do not provide an M.2 screw with the laptop, at least in India (probably would have increased the cost exponentially;)), so I had to liberate one from my brand new Maximus IX Apex, which I had been hoping to sell off and cannot now.

But holy crap does the laptop boot fast.

BY the way, I have also upgraded my RAM from 8GB to 16GB, and replaced the HDD with a 2TB Samsung 860 Evo SSD. All this also by myself.

I am beginning to suspect that you somehow shorted something when you installed the M.2.

By the way, where in India are you?

[Devenom1]

pillainp wrote:
I installed my M.2 PCIe 960 Evo all my own lonesome.
The only problem I faced was that the d****d stingy Asus people do not provide an M.2 screw with the laptop, at least in India (probably would have increased the cost exponentially;)), so I had to liberate one from my brand new Maximus IX Apex, which I had been hoping to sell off and cannot now.

But holy crap does the laptop boot fast.

BY the way, I have also upgraded my RAM from 8GB to 16GB, and replaced the HDD with a 2TB Samsung 860 Evo SSD. All this also by myself.

I am beginning to suspect that you somehow shorted something when you installed the M.2.

By the way, where in India are you?

I am from Bangalore. I have actually been setting my own systems since forever. I installed the SSD. I made sure it was placed properly. And then I put the screw which I had to get separately. After doing this I booted to the BIOS to check if the SSD was detected. It was in deed and I continued to boot it. I went on and started installing an OS on it. It was working fine for an hour or so after which it turned off and never gave any display. When I took it to the service center they immediately said that I should not have installed a NVMe SSD since it is not supported and thats what made it burn my motherboard. Making it seem like my fault. So just to be sure I contacted ASUS by email and they told me that I should listen to the service center and that they are right NVMe SSDs are not supported.

So now I contacted ASUS again, informing them that I the SSD I purchased was exactly as per the specifications on their manual and website. The guy I spoke to directly said that the issue is that I installed it myself without going to a service center. (He in fact did mention that NVMe PCIe GEN 3 x 4 SSDs are supported. This is the same type I have installed. And his statement conflicts with that of the service center). I mentioned that the manual does not mandate but recommends getting it installed through a service center. But he went on to make it seem like my fault. He then assumed that I did not go through the website and read the specs and said its my fault I only read the manual. So I told him I would get my laptop and the same SSD (replaced under warranty) to the service center and have them install it since it is exactly as per the specifications for this laptop. I asked him if this was done and my motherboard got burnt again would ASUS do anything about it? He then started refusing this resolution and was trying to direct the blame on me . Saying I have no technical knowledge.

This type of customer service is very unacceptable. I have a SSD with which I cannot do anything right now. I paid a sum of Rs. 7000/- for it.

[pillainp]

Does your laptop boot without the SSD?

[Devenom1]

pillainp wrote:
Does your laptop boot without the SSD?

Not when the SSD fried the motherboard. They have replaced the motherboard under warranty and I haven't tried installing the SSD ever since.

[rogernasim]

Devenom1 wrote:
Not when the SSD fried the motherboard. They have replaced the motherboard under warranty and I haven't tried installing the SSD ever since.

What was the brand of your NVMe SSD that burnt your motherboard?

[xeromist]

rogernasim wrote:
What was the brand of your NVMe SSD that burnt your motherboard?

This is a very old thread. If there was a line of SSDs causing damage they will no longer be made by now so you have nothing to worry about.