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Asus FX505DV keeps dropping internet connection

FlMihai
Level 7
Full model name under the notebook (usually next to the serial number):
ASUS FX505DV_FX505DV

Bios version:
FX505_DV.305

CPU:
Ryzen 7 3750H

Memory amount in GB:
16

GPU:
nVidia RTX 2060

SSD/HDDs/Optical drives:
512Gb SSD NVMe

AC Adapter:
Original

Operating system:
Windows 10 Pro 64bit 10.0 build 18363, Clean Install (laptop didn´t have any SO installed)

Microsoft Activated yes/no?
Yes.

Drivers Installed (include version and especially any non-ASUS approved notebook drivers):
Every driver is downloaded from the Asus webpage and up to date, Wlan driver ver. 2024.0.10.102

Any third Party temp/voltage software installed:
No

System Overclocked (provide details)?
No

Any hardware upgraded?
No

Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)
The internet keeps dropping, Wi-Fi stays connected but the no internet icon appears and stops working. This happened since day 1, more or less, seems to happen more often when in turbo mode (while playing games) and when connecting bluetooth devices. Problems fixes by restarting the network adapter, but that is not a solution as I can´t play (on a gaming laptop) absolutely anything online due to constantly being kicked. I already tried a big variety of drivers, old and new, from the first available to the last, also tried unticking the turn off to save power option. Here is the wlan report result.

https://i.ibb.co/3WpjvbG/dsaww.png (forum saying invalid file :rolleyes: )

Interface:Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC

Interface GUID: 5948852b-58d8-42a3-8385-f4f9ccb3514d

Connection Mode:Automatic connection with a profile

Profile:Telfy_19696_5G

SSID:Telfy_19696_5G

BSS Type:Infrastructure

Session Duration: 0 hours 9 minutes 31 seconds

Disconnect Reason:The network is disconnected by the driver.

EventId Time Message
8000 2020-02-15T17:42:39
[+]WLAN AutoConfig service started a connection to a wireless network.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Connection Mode: Automatic connection with a profile
Profile Name: Telfy_19696_5G
SSID: Telfy_19696_5G
BSS Type: Infrastructure
11000 2020-02-15T17:42:39
[+]Wireless network association started.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Authentication: WPA2-Personal
Encryption: AES-CCMP
802.1X Enabled: No
11001 2020-02-15T17:42:39
[+]Wireless network association succeeded.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Management Frame Protection Enabled: 0x300000000
11010 2020-02-15T17:42:39
[+]Wireless security started.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Authentication: WPA2-Personal
Encryption: AES-CCMP
FIPS Mode: Disabled
802.1x Enabled: No
11005 2020-02-15T17:42:39
[+]Wireless security succeeded.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
8001 2020-02-15T17:42:39
[+]WLAN AutoConfig service has successfully connected to a wireless network.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Connection Mode: Automatic connection with a profile
Profile Name: Telfy_19696_5G
SSID: Telfy_19696_5G
BSS Type: Infrastructure
PHY Type: 802.11ac
Authentication: WPA2-Personal
Encryption: AES-CCMP
802.1x Enabled: No
Hidden: false
4042 2020-02-15T17:42:44
[‒]Capability change on {5948852b-58d8-42a3-8385-f4f9ccb3514d} (0x47008000000000 Family: V4 Capability: Internet ChangeReason: ActiveHttpProbeSucceeded)
4042 2020-02-15T17:50:38
[‒]Capability change on {5948852b-58d8-42a3-8385-f4f9ccb3514d} (0x47008000000000 Family: V4 Capability: None ChangeReason: SuspectArpProbeFailed)
11004 2020-02-15T17:52:10

[+]Wireless security stopped.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Security Hint: The operation was successful.
8003 2020-02-15T17:52:10
[+]WLAN AutoConfig service has successfully disconnected from a wireless network.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Connection Mode: Automatic connection with a profile
Profile Name: Telfy_19696_5G
SSID: Telfy_19696_5G
BSS Type: Infrastructure
Reason: The network is disconnected by the driver.
12,480 Views
11 REPLIES 11

raju2529
Level 7
Install latest realtek lan driver
Intel i5 7200U_ Nvidia 940MX _Windows_11_Enterprise_64bit_22H2_buildno_22621.754

raju2529 wrote:
Install latest realtek lan driver


Please read the post, I already tried the latest realtek drivers I could find online dated on 13-JAN-2020.

xeromist
Moderator
You may want to try the hardwired ethernet connection temporarily to see if the issue persists. That would tell you if something is killing your connection or if it truly is the wireless hardware.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

Problem only happens through WIFI connection, I tried on many connections at friend´s and even at the airport, everywhere happens, while on my smartphone the connection is as stable as a rock. I just did a clean windows reinstall and if the problems persists I´ll send it to the RMA as I don´t know what else I can do.

FlMihai wrote:
Problem only happens through WIFI connection, I tried on many connections at friend´s and even at the airport, everywhere happens, while on my smartphone the connection is as stable as a rock. I just did a clean windows reinstall and if the problems persists I´ll send it to the RMA as I don´t know what else I can do.


exactly the same issue... technical support (RMA) "can't reproduce the issue". Very disappointed with the Asus service.
Ordered new wifi module - will see is it helps or not (not delivered yet).

Unfortunately haven´t fixed it, neither worked changing the network adapter, tried with a Intel 9260NGW (gave up after 1 month of trying to get a RMA and Asus telling me to reinstall Windows, after telling them I already did that and even tried using Ubuntu). For those whom are getting the internet drops while gaming all I can recommend is, if you play with a controller, plug out your mouse. In my case, that made the problem less frequent, as an example while playing RDR2 with my mouse plugged in, I get drops every 15-30mins, If I plug out the mouse I can play for hours without problems. Thought it could be a BIOS problem, but I just updated to the new .306 the problem still happening.

Allright, so as someone said here, with another Asus laptop, this time a ROG series, https://www.reddit.com/r/ASUSROG/comments/g7s4f9/asus_g14_wifi_connection/ by disablind the NVidia GPU using the device manager my wi-fi problems seems to vanish, until I enable it again so I can play with decent framerates but with internet drops every 5 minutes. Not a solution, but for those who don´t want to play and just download or IDK may work until we find a definitive solution, if so. This looks like a PSU problem, probably ASUS using cheap, noname, components or a bad BIOS configuration for the power management, no idea.

Hi,
It seems like for me Intel Wireless AC 9260 Dual Band M.2 Card non vPro helps to solve the issue.
With this adapter, it works fine without connection dropping. My wife tests her laptop a few weeks - no disconnections.

So, maybe it can somehow help you. It was cheap - ~18-19 euro (incl delivery).

virralex wrote:
Hi,
It seems like for me Intel Wireless AC 9260 Dual Band M.2 Card non vPro helps to solve the issue.
With this adapter, it works fine without connection dropping. My wife tests her laptop a few weeks - no disconnections.

So, maybe it can somehow help you. It was cheap - ~18-19 euro (incl delivery).


same problem with asus fx505dv-al128 did u buy wireless adapter yourself? what about service? is this breaking the guarantee?

Blake1
Level 10
Hello ilker58,
Wireless adapter should be an external device that you can plug to the USB port, which does not break the warranty.

Dear all,
Thank you for your feedback.
I will report this to related department.
Thank you.