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Zephyrus - trackpad stopped working

HughMacdonald
Level 7
I've recently bought a Zephyrus, and when setting it up on the first day I had it, I had a BSOD. At the time, I was installing Bash on Ubuntu on Windows, and also had ROG Gaming Center open at the time.

When I rebooted, I was unable to use the trackpad/numpad.

I reinstalled the trackpad drivers that I found on the Asus website in the hope that this would fix it.


I am now in the situation where it works fine before I log in, but as soon as I have logged in the trackpad is completely inoperative, and the trackpad/numpad button does nothing.

Any ideas for what might have cause this and how I can fix it? I'm permanently running on a separate mouse at the moment, but would like to be able to use the trackpad.


Thanks
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3 REPLIES 3

HughMacdonald
Level 7
With the help of ASUS support, this issue has been solved.

For me, it was a matter of re-installing the chipset driver from here:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Kabylake_Win10_64_VER10113...

HughMacdonald wrote:
With the help of ASUS support, this issue has been solved.

For me, it was a matter of re-installing the chipset driver from here:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Kabylake_Win10_64_VER10113...


Same problem here, i tried installing the chipset update you recommended, but problem still there
any ideas ?
it works on windows login and then it stops

Kostas Z wrote:
Same problem here, i tried installing the chipset update you recommended, but problem still there
any ideas ?
it works on windows login and then it stops


I have a similar problem, I would like to know if you solved yours and how