hi, The problem has existed since the moment I bought the laptop - 08/16/2023
at the time of purchase:
Jerks and stutters were present when the interface was idle, in games and other tasks in any modes and settings - letters were even duplicated when typing (I wouldn’t want to see this in a device that costs almost $2,000)
after all updates from Asus in November 2023:
it has gotten better - now everything works well in the interface when idle, there are no jerks or stutters, but:
a) ECO mod 240 Hz, power supply from AC - when the load on the Intel GPU is more than 50%, jerks and stutters begin, this is treated by changing the resolution or scaling (for 30 minutes, then you need to change it again), increasing/decreasing the processor power does not give any effect , temperatures are always up to 70 degrees;
b) auto/standard mod (Intel+Nvidia) 240 Hz, power supply from AC - stutters when idle in the interface, games, with/without load, can be treated by changing the resolution or scaling (for 30 minutes, then you need to change it again), increase/decrease processor power, turning turbo boost on/off does not give any effect, temperatures are always up to 70 degrees, FPS drops every second;
c) battery powered, 60 Hz Eco mod - stutters are present approximately 1 time per minute when idle or when playing video
d) in ultimate mode (Nvidia only), 240 Hz, power supply from AC - there were lags and stutters before, but after detailed settings in the Nvidia control panel we managed to get rid of them almost completely
3. I have attached the SSU file, the latest graphics driver available from the manufacturer’s website is installed - ASUS oem 31.0.101.4502, November 2023, ASUS has not updated it in any way since then.
I tried your newest drivers, regular and whql, they work the same as for my case
4. Changing the Windows language to English did not work - there is no such option in Windows, I will send screenshots with translation into English
5. I will attach detailed screenshots and videos under load when the problem is visible, for clarity I will attach a video with UFO (fps counter)
6. Problems arise 1) when there is a load on the integrated graphics in eco mode; 2) idle in auto/standard mode (Intel+Nvidia); 3) under any load in auto/standard mode (Intel+Nvidia); 4) sometimes in idle mode in eco mode with battery power
p.s. - the Intel Graphics control panel lacks many graphics settings, such as v-sync, FPS limitation, and many others, I think it shouldn’t be like this
p.s. 2. - it seems to me that integrated graphics in many cases consume a lot of energy and the main problem lies either in the Intel drivers or in the Asus motherboard
p.s. 3 - the game shown in the video - state of survival, which successfully ran on 7700hq, without consuming more than 20 watts on uhd graphics 630
link with all screens and video of essence of the problem
files.fm/u/fbmmyew45c
I ask Asus representatives to respond to the problem and solve it by checking the drivers for this device, mayb bios or motherboard
