02-20-2021 11:33 AM
03-04-2021 01:02 PM
I'm hoping someone can help as Asus support simply said I needed to send my laptop in for a fix at my expense due to being out of warranty by a few months.
When I have the Armoury / ROG services installed, my keyboard randomly becomes unresponsive until I do a full power cycle.
I previosuly narrowed this down to software as it never occurred disabling ROG LIVE SERVICE however with new armoury crate versions I continue to get the problem. I'm now trying to disable the armoury crate service as well to see if that works.
When the keyboard is non function I have an unknown USB device appear in device manager that has a hardware ID issue. The temp solution is to do a complete power cycle by removing power cable and holding power for 20 seconds.
I've lived with this for awhile now but it's becoming so frustrating I want to get rid of the laptop and never by Asus again after having mainly ROG hardware for multiple PC builds over the years.
03-04-2021 01:07 PM
03-12-2021 06:31 AM
03-14-2021 05:28 PM
04-07-2021 11:52 PM
04-12-2021 11:11 AM