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Zephyrus G14 (2020) black screen when plugged in

Surfingsword
Level 7

So i recently got this laptop from a co-worker and everytime I plug it in and boot it'll launch into windows 10 fine for about 5-10 seconds before the screen goes black and it's fans spin up to max. It'll run off it's battery just fine and has no issues it would seem. But the moment I plug it in while it running it goes black and it's fans max out. I've checked the ram, took out the battery and updated all driver through Nvidia and windows update. It does have a dedicated 2060 and an integrated Radeon graphics.

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1 REPLY 1

akthm
Level 7

I also have the same problem and the same g14 model with 2060.

its been going on for 2 years without a solution.

tried reinstalling windows, reinstalling drivers, tested ram ( no problems ).

Rog support please address this issue.