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Zephryus G16 (2024) — The Wi-Fi Issue

jimbo_actual
Level 7

‎03-05-2025 02:20 PM

Specs...

ASUS - ROG Zephyrus G16 16" OLED QHD 240Hz Gaming Laptop - Intel Core Ultra 9 - 32GB LPDDR5X - NVIDIA RTX 4090 - 2TB SSD - Eclipse Gray  (Model: GU605MY-G16.U94090)

 

Laptop is brand new and fully updated. Works beautifully when operated by itself (i.e. no external monitor, no use of keyboard/mouse dongles for connectivity).

If a peripheral is connected (e.g. external monitor, keyboard/mouse dongles for connectivity), Wi-Fi gets disconnected . . . "Solution" : Change Intel Network Adapter value to 5ghz... However, Wi-Fi signal is weak/unstable. I can only pick one peripheral to use... For example: I've connected an external monitor and switched keyboard/mouse connectivity to Bluetooth. Great. Now I want to play GTA V (which requires network access)... Connectivity to the game (when it works) is as skippy as the peanut butter... very much unplayable.

I've troubleshot everything, reset adapters, uninstalled/reinstalled adapters, reset the PC twice... No solution.

Took it to Best Buy Geek Squad (since I purchased it from BB)... They have a special "Geek Squad" Wi-Fi that runs on 5ghz. From the tech's words... If my laptop is not displaying their Geek Squad Wi-Fi as an available network, then something is most likely wrong with the hardware itself... It was displaying their Geek Squad W-Fi intermittently, which told them something was definitely wrong with the hardware.

So... my current situation... I've opted to exchange my laptop for a new one in hopes that this remedies the issue. I'm posting here because I really don't believe this should be an issue on a brand new $3k laptop. And I have a creeping feeling that the issue will remain on the new laptop.

ASUS Tech Experts... What am I missing?

 

 

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2 REPLIES 2

CyberZen
Level 9

‎03-12-2025 08:45 AM

 

  • Update Drivers and BIOS: Ensure all drivers and BIOS are up to date from the ASUS support website.
  • Network Settings:
    • Forget and reconnect to your Wi-Fi network.
    • Perform a network reset in Settings > Network & Internet > Status.
  • Power Management: In Device Manager, disable power-saving for the Wi-Fi adapter.
  • Check for Interference: Ensure no devices are causing Wi-Fi interference and try changing your router's Wi-Fi channel.
  • Test USB Ports: Use different USB ports for your keyboard/mouse dongles.
  • Use Ethernet: Connect directly to the router with an Ethernet cable to check if the issue is Wi-Fi-specific.
  • Background Applications: Check Task Manager for any apps consuming bandwidth.
  • Windows Troubleshooter: Run the built-in network troubleshooter in Settings.
  • Factory Reset: Consider a factory reset if issues persist.
  • Contact ASUS Support: If problems continue, reach out to ASUS support for further assistance.

 

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jimbo_actual
Level 7
In response to CyberZen

‎03-12-2025 08:53 AM - edited ‎03-12-2025 08:53 AM

Hi CyberZen,

Thanks so much for sending that over. Yes… I have done all the updating and troubleshooting you mentioned (with the exception of disabling Power Saver on the WiFi adapter, since that setting is disabled in my version of Windows 11.)

I found the issue: the lid.

When the lid is close to the main body, it disrupts the Wi-Fi signal. Seems like a pretty terrible design flaw for such an expensive laptop, but I can work with it and will keep it just the same.

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