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Weird sound from Power adapter on ROG Zephyrus M16

jeko
Level 7

So i just bought a ROG Zephyrus M16 from BestBuy

Model: GU604VI-M16.I94070

i just unbox, turn on use for like 1-2 hours and when im was using i hear a loud noise from Adapter or Laptop then i check a Battery status on windows it wont charging even i restart or check everything. it still not working

what should i do?

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1 REPLY 1

world
Moderator

Hey Jeko,

Can you describe the sound that happened?

If you turn your laptop off and plug in the charger, does it charge at all?

Additionally, do you happen to have another charger (such as a USB-C one) that you could try out to see if charging will work?

 

If you're still not having success, you've likely experienced some kind of hardware issue, which unfortunately does happen sometimes even on new devices.

 

If you're within the exchange window from Best Buy (I believe it's 15 days), I'd recommend contacting them for an exchange.

If you're outside of the exchange window, then definitely contact ASUS technical support to get official technical support and they can help determine what you need to do to get things back up and running!

The Asus support contact numbers are: 1-888-678-3688 or 1-571-223-4431 (Service Time : Monday - Friday 6AM - 9PM PST; Saturday - Sunday 6AM - 5PM PST) and here's a link to the laptop support site for additional resources: https://www.asus.com/us/support/?id=155

If you need any additional help, please let me know!