unable to set my monitor to 60 Hertz [ASUS ROG Zephyrus G GA532DU-AL005]

[gtx1660Ti_Max-Q]

Hi,


I bought the new ASUS ROG Zephyrus G GA532DU-AL005

This laptop is really recent : was referenced (released) on the 20th of June (found it on a seller website page).

Links related to it:
https://shop.hardware.fr/fiche/AR201903150066.html?gclid=EAIaIQobChMIno3WwJ6e4wIVpgrTCh3McAJQEAYYASA...
on Asus website : https://www.asus.com/us/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/


I'm on windows 10 64 bits home. there is the nvidia gpu and the integrated amd gpu.

i need to set my monitor refresh rate to 6O Hertz:

To resume, i'm unable to change the refresh rate through both nvidia panel control and nvidia inspector.

Regarding the only display available to change the refresh rate (the integrated gpu), i can only set the refresh rate to 48 Hertz:
https://imgur.com/a/4wzhQjd

The refresh rate options of integrated gpu seems to be shared with the refresh rate option of the nvidia gpu:
I can change the refresh rate of the integrated gpu as shown previously to 48Hertz. Then, in nvidia inspector, i put a fps limiter of 6O and i enabled vsync. When i start the game, the fps counter show constant 48fps so my monitor refresh rate when i use the game is 48 Hertz: and this is the value i set up regarding the integrated gpu. nvidia gpu seems to share same refresh rate as the one you set up for the integrated gpu. (and my game was starting for sure with nvidia gpu: i checked this).

Why the hell i can only set 48 Hertz..

I can't Believe that I can't set up my monitor to 60 Hertz.

Besides, when i open AMD Display Optimizations, it says "No graphic driver detected"
https://imgur.com/a/cV6oKIC

while the amd gpu is known as active and recognized in the Windows device manager.


I do believe that this issue will be fixed as soon as possible.

I look forward to hearing from you.

Kind regards,

a customer who would like to enjoy a smooth experience

All the reasons why i want to set to 60 Hertz are explained in details here: https://forums.geforce.com/default/topic/1155308/geforce-drivers/the-standard-nvidia-graphics-driver...

you can go directly to the second page as i have no more problems with nvidia driver install.

[jdfrench3]

NVIDIA Control Panel, Display, Change Resolution, Refresh Rate? If you don not see the Refresh Rate option then you need to reinstall the latest complete NVIDIA software.

This is an European Only model, having no OS installed. Your problem is probably as a result of how Windows 10 Home was installed without ASUS drivers. Did the store you bought this laptop from supply you with a Driver DVD or Driver USB?

[gtx1660Ti_Max-Q]

No i hadn't any drivers delivered with my laptop but they all are on Asus website.

I took nvidia drivers from asus website: https://www.asus.com/us/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/?_ga=2.33086970.557608214.156...

Regarding the nvidia control panel, I don't have any display options:
https://imgur.com/a/t5Oz2Gj

[jdfrench3]

gtx1660Ti Max-Q Design wrote:
No i hadn't any drivers delivered with my laptop but they all are on Asus website.

I took nvidia drivers from asus website: https://www.asus.com/us/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/?_ga=2.33086970.557608214.156...

Regarding the nvidia control panel, I don't have any display options:
https://imgur.com/a/t5Oz2Gj

ASUS has no ASUS Download Center website for this model yet. The link you are providing is for a different model.

As far as I can determine the graphics component in the Rysen CPU are not functional, only the NVIDIA chip.

Go to NVIDIA support website and download the latest drivers for your GTX 1660 TI GPU.

I believe the warranty you have is between you and the store you bought it from. The store then works out repair with ASUS.

Good Luck

[gtx1660Ti_Max-Q]

I was curious about the fact it's written GA502 in the asus website support page while it's written GA502D on the box of my laptop.

But i though it was ok with GA502 support page.

Are you sure there is no support page yet ? why release a product if there is no support page ???

Thanks

[jdfrench3]

YOU listed your laptop as being a ASUS ROG Zephyrus G GA532DU-AL005 not a ASUS ROG Zephyrus G GA502DU.

YOU bought this laptop with NO OS or ASUS supported drivers and software.

Can you even register this laptop with ASUS?

[gtx1660Ti_Max-Q]

i tried my serial number with both 10 characters and more: https://www.asus.com/me-en/support/article/566/

i also check when it was a zero and not the letter O, but my Serial number is not recognized.

For sure, i did'nt mistyping and i can't send an email through the contact page of asus because of this:
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=fr-fr

i may contact them with the email from: https://www.asus.com/fr/Terms_of_Use_Notice_Privacy_Policy/Privacy_Policy/
privacy@asus.com

Do you have a better mail ? as i'm not sure it's the good department.

Thanks


Edit: i managed to Register

[jdfrench3]

You have no ASUS support!

Your only recourse is through the store you bought the laptop from.

[gtx1660Ti_Max-Q]

To resume, i'm unable to contact asus with contact form: https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=fr-fr

and unable to register : https://account.asus.com/product_list.aspx?lang=fr-fr

As you can see, my model is not in the list (can't find GA502D):
https://imgur.com/a/lVYE0ze

Wonderful…

Edit: register and contact form worked

[jdfrench3]

gtx1660Ti Max-Q Design wrote:
To resume, i'm unable to contact asus with contact form: https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=fr-fr

and unable to register : https://account.asus.com/product_list.aspx?lang=fr-fr

As you can see, my model is not in the list (can't find GA502D):
https://imgur.com/a/lVYE0ze

Wonderful...

You mean you can’t see YOUR model GA532DU.....