12-14-2024 03:12 PM
Hello there
Why do some of my keys randomly stop working and work again after I press the shift button?
My keys D, Backspace, and + stop working randomly and sometimes work again after I hold shift and press them again.
It looks like a software issue because when I wake up one key other mentioned work too for some time.
I tried everything reinstating drivers lifting keys and cleaning dust, but nothing worked.
I'm using an ASUS Rog M16 2023 with built-in Windows 11.
Any idea ?
12-15-2024 11:53 PM
BIOS Update: Check if there's a recent BIOS update for your ASUS Rog M16. Sometimes, these can address underlying hardware or firmware issues.
Windows Update: Ensure your Windows 11 is fully updated. Sometimes, updates can resolve compatibility problems or bugs.
External Keyboard Test: Try connecting an external keyboard to see if the problem persists. This will help isolate whether it's a hardware or software issue with your laptop's built-in keyboard.
System Restore: If you've recently installed new software or drivers, try performing a system restore to a point before the issue started.
If none of these work, it might be best to reach out to ASUS support or a professional technician for further diagnosis and potential hardware repair.