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Some keys randomly stop working

BeNnY96
Level 7

Hello there

Why do some of my keys randomly stop working and work again after I press the shift button?

My keys D, Backspace, and + stop working randomly and sometimes work again after I hold shift and press them again.

It looks like a software issue because when I wake up one key other mentioned work too for some time.

I tried everything reinstating drivers lifting keys and cleaning dust, but nothing worked.

I'm using an ASUS Rog M16 2023 with built-in Windows 11.

Any idea ?

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1 REPLY 1

akadeepakjadhav
Level 9

BIOS Update: Check if there's a recent BIOS update for your ASUS Rog M16. Sometimes, these can address underlying hardware or firmware issues.

Windows Update: Ensure your Windows 11 is fully updated. Sometimes, updates can resolve compatibility problems or bugs.

External Keyboard Test: Try connecting an external keyboard to see if the problem persists. This will help isolate whether it's a hardware or software issue with your laptop's built-in keyboard.

System Restore: If you've recently installed new software or drivers, try performing a system restore to a point before the issue started.

If none of these work, it might be best to reach out to ASUS support or a professional technician for further diagnosis and potential hardware repair.

dipakjadhav