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Some keys missing green RGB (gx550lxs-xs96)

RichiePresto
Level 7
i went into bios and hit default settings, i power off the laptop and held the power button for 40 seconds, downloaded and installed the new bios (ASUS_GX550LXS_311_BIOS_Update) from ASUS, and still nothing

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RichiePresto
Level 7
any answers? ????