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Slash lighting not working at all in new g14

akanksha38
Level 7

I just bought an open box g14 ASUS laptop, but since i bought it the slash lighting hasn't worked. I went through the armoury crate app and tried multiple ways to reset or change the settings but no luck. How do i resolve this issue?

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1 REPLY 1

LAsGrande_Fish
Level 7

i noticed a similar problem to mine though ive had mine for longer. i suspect that it is a cable issue in my case. a while back i notice the slash would only work at certain angles of that laptop being opened and now the camera also does not work. i get an error along the lines of "camera cannot be found". with this error, the camera drivers are not listed in device manager. when the camera does work, then that camera drivers are listed