09-28-2023 12:38 AM - edited 09-28-2023 12:47 AM
Been having audio issues with this laptop since buying it 5 months ago, initially thought it was a problem with my audio interfaces but I recently did a test with the device's internal jacks, and the audio glitches still occur.
System Info as follows :
The audio glitches occur randomly, sometimes I can trigger them by opening or closing an application while the audio is playing. It is a huge problem for me because I use the laptop for music production, and it is awful to be recording audio and find that the audio I recorded contains glitches and artifacts. The glitches occur at any time when using Ableton Live, streaming on Spotify, watching videos on YouTube, or streaming on Prime, from what I found they are often triggered by background windows processes.
I have tried many of the following fixes, but none of them have resolved this problem:
Any ideas on how I can solve this awful problem?
10-23-2023 03:11 PM
Have you tried installing realtek drivers from the asus website?
10-24-2023 01:19 AM
Yeah I have tried that, did a clean Windows install with an ISO directly from Microsoft. Installed drivers from Asus website, I have tried countless troubleshooting options, none of them worked.
Anytime most windows applications and background processes are opened or closed the glitch occurs. It gets more frequent when I use my audio interfaces, bare in mind that these interfaces don't have this issue on my older laptop. Running same drivers on both machines.
10-24-2023 03:38 PM
Have you tried disabling fTPM? Normally unpatched fTPM (which is unusually common on AMD-driven ASUS laptops) causes occasional stuttering. If your normal use doesn't have a lot of high-refresh motion like action games, the video stuttering might not be as noticeable as the sound stuttering is.
10-25-2023 01:03 AM
How do you disable it? There's no option to do so in Windows or in the bios.
10-25-2023 01:33 AM
This is only way to disable ftpm for us:
https://www.reddit.com/r/ZephyrusG14/comments/zwgxcy/disabling_tpm_guide/
I didn’t have such strong glitches with sound as you are experiencing, but it helped me