08-28-2023 12:42 AM
The laptop restarts 1-2 times a day. It can do this either at idle or under load.
I wore it to the official ASUS service in Moldova (ultraservice.md) 5 times:
1 (No. 131936 04/28/2023) reinstalled the operating system and drivers
2 (No. 133103 05/19/2023) changed completely changed the motherboard
3 (No. 134946 06/20/2023) updated bios
4 (No. 136370 07/14/2023) updated BIOS again
5 (No. 138490 08/15/2023) is now in service
Before those attempts, when they updated the BIOS, the USB and Bluetooth did not work on the laptop after the reboot. After a forced shutdown and on, everything worked again. Now the laptop is rebooting and USB and Bluetooth are working.
Help us understand what the problem might be, even the official service cannot solve it. Thank you!