06-06-2025 02:07 PM
Wanted to share as this issue was a pita to resolve.
My sons gaming laptop suddenly started to present a blank/black screen during startup. The red logo would appear on POST but then the screen went black. I think recent MS Hotfixes were the culprit. To fix I created a Windows 11 USB boot media using the Media Creation Tool from MS. Then booted the laptop whilst pressing ESC key to access the Boot Menu. Selected USB boot.
Once this booted I followed prompts, keyboard US etc.. and I choose Advanced Troubleshooting.
Entered Command Prompt.
Ran following:
bcdedit /set {default} safeboot minimal
Powercycled laptop
Once in Safe Mode. Accessed Powershell
Ran get-hotfix to check for recently installed patches
Ran following to remove hotfixes:
(get-hotfix).hotfixid.replace("KB","") | % {& wusa.exe /uninstall /KB:$_ /norestart}
I also had bitlocker recovery key problems also so ran the following to decypt c: drive
manage-bde -off c:
Before Powercycling turn off Safe Mode:
bcdedit /deletevalue {default} safeboot
Laptop now booted fine into OS. Black Screen issue resolved.
Good luck, it took me a while to sort out this one!