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Model GA503Q Black Screen loading OS

DDAR
Level 7

Wanted to share as this issue was a pita to resolve.

My sons gaming laptop suddenly started to present a blank/black screen during startup. The red logo would appear on POST but  then the screen went black. I think recent MS Hotfixes were the culprit. To fix I created a Windows 11 USB boot media using the Media Creation Tool from MS. Then booted the laptop whilst pressing ESC key to access the Boot Menu. Selected USB boot.

Once this booted I followed prompts, keyboard  US etc.. and I choose Advanced Troubleshooting.

Entered Command Prompt.

Ran following:

bcdedit /set {default} safeboot minimal

Powercycled laptop

Once in Safe Mode. Accessed Powershell

Ran get-hotfix to check for recently installed patches

Ran following to remove hotfixes: 

(get-hotfix).hotfixid.replace("KB","") | % {& wusa.exe /uninstall /KB:$_ /norestart}

 I also had bitlocker recovery key problems also so ran the following to decypt c: drive

manage-bde -off c:

Before Powercycling turn off Safe Mode:

bcdedit /deletevalue {default} safeboot

Laptop now booted fine into OS. Black Screen issue resolved.

Good luck, it took me a while to sort out this one! 

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