GX701LWS Leds above the keyboard and air-vents not working

[miguel_pereira]

Hello All.

I've purchased a S17 with the rtx2070Super and since day one the leds above the keyboard and air-vents are not working. They work on boot, but as soon as the rog logo shows in the screen they go off.
I've tryed everything:

- check and uncheck the "laptop light zones"
- Reset windows to factory settings
- Tryed Bios 305 (it came with 306)
- Unnistall everything related (armoury, aura, services, etc...)
- Tryed several energy settings
- With and without charger connected...

Any new ideas? Is there a BIOS 307 for this model? I'll return it this week if I can't find a solution...

Thanks in advance!

[Blake1]

Hello miguel pereira,
May you check your
Armoury Crate UWP
ARMOURY CRATE Service
ROG Live Service
ASUS System Control Interface V2
Armoury Crate APP and My ASUS APP
are all updated and which version are they?
and may I have a picture of the issue as well?
Thank you so much.

[miguel_pereira]

Ok:

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate service 3.0.4
ASUS Aac_NBDT HAL 2.4.1.0
ASUS Keyboard HAL 1.01.12
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.25



Need anything else? The BIOS is 306.

[Blake1]

Hello miguel pereira,
How about ASUS System Control Interface V2 and MyASUS?
Thank you.

[miguel_pereira]

They were all uptodate. I installed and reinstalled everything a lot of times.

But I returned the laptop. I hope the new one comes ok.

[miguel_pereira]

Hello. I received a second unit, and the problem is there again. It seems that is something to this model in particular. Any idea?

[cl-Albert]

Hi, can you check your Aura Sync setting and try to disable it? If you can verify for us, guessing it may not be supported if you enable Aura Sync.