Dear community, I am facing some kind of bug while playing games in Silent mode. Constantly in game I am getting sudden GPU Memory drop to 810Mhz from 7k for about a minute or two and then it bumps up to 7k Mhz again.
It happens constantly - every ~10 minutes of gaming there is 30s-1m-2m drop and after those few minutes - all is working fine again and frequency bumps to 7000 again.
I know that gaming in silent is not good experience, but I cannot play with more noise in my room only at night I can switch to performance mode. And I am fine with less FPS on Silent mode! And extremely happy with CPU freq kept @3Ghz in this mode, because i7 is hell of a beast.
It seems like some software problem, because in silent mode there is stable temperature on CPU (80deg) and GPU(75deg). For example - while playing in Performance mode - temperatures are more higher, because software not limiting CPU to 3Ghz and CPU hits ~95deg and GPU about 80deg.
And one more thing - if MEM FREQ drops - I can manually turn Performance mode with FN+F5 for breef second and shift back to Silent and MEM FREQ will bump up! Thats why I think it is software problem! There is also second option how to force bump GPU FREQ up - is open in-game menu, but it seems that only few games affacts it. It seems, that if you open in-game menu and in-menu there is no need for performance - MEM FREQ drops lower and after closing in-game menu GPU/driver/software knows that it need to bump up FREQ again and does that. For example - it is not happening in GTA IV, because FPS in in-game menu seems to be stable (80FPS) as in game, so GTA IV renders game even in in-game menu! (I hope you will understand what I wrote here with my bad english 🙂
I tried to start "manual" profile with MAX 50% of fan speeds in Armoury crate, but no luck - with Manual profile software is not limiting CPU to 3Ghz so it hits max temperature!
P.S. Feature request if ASUS listening - add more functions to manual mode, for example - limit CPU to 3GHZ like in Silent mode!
Maybe someone had this issue and fixed it?
I tried a lot of fixes - updated Armoury crate, NVIDIA driver, chipset drivers, played with some tweaks on XTU to lower voltage, but no luck - every 10-20minutes I get 2 minutes of 25% FPS and it is annoying. Did not expect this high-grade gaming laptop to throttle/lag like this.
Last games tried - GTA IV and Black mesa. In black mesa there is even no 100% load, GTA IV seems to have more impact, because it is likely to be more hardware intensive game.
If there is no answer - will write to support. Thanks!
Pictures to show more what I mean below! I even did not played, just left Nico Bellic in car and created print-screens for 30minutes!
Silent mode with all OK (MEM Clock 7001):
Silent mode after drop (see MEM Clock 810):
Data with Performance mode (see that temps are higher! AND NO MEMORY FREQ DROPS!!!):
Manual mode with 0-50% CPU and GPU fan speed (EVEN HERE - NO MEMORY FREQ DROPS in these temperatures):
All data was captured constantly in one time, ambient temp 23deg, every screenshot captured after 5min game was running for avaraging temperatures!
Laptop: GX502GV/i7-9750H/16G/2060/512 P660
WIN 10 PRO, updated
nVidia drivers 445.87
### GAMES TESTED:
### Data from Armoury Crate app:
Armoury Crate UWP App 184.108.40.206
ROG Live Service 220.127.116.11
AURA Service (Lighting Service) 3.03.95
Armoury Crate service 2.6.17 --->>> I reinstalled it 3 times and downloaded and installed Armoury Crate Service app from asus support page with version 2.6.5, but it shows lower version!
ASUS Aac_NBDT HAL 18.104.22.168
ASUS Keyboard HAL 1.0.33
ASUS MB Peripheral Products 1.0.29
ASUS Mouse HAL 22.214.171.124
Sorry for my bad English! If you cannot understand somethink - just ask, will try to re-write text for better understanding 🙂