Same problem here on GL703GE. I have wasted the last 24 hours just because the default moving rainbow color scheme annoys me and I am trying hard to turn it back to static red. I had set it static red before clean installing windows 10, then it switched back to the rainbow after updating a keyboard firmware from the support page. Had I not updated the firmware I wouldn't have even tried to install ROG Aura Core.
I also tried the Aura install from the two websites above and neither launch. Aura.exe appears on task manager for a few seconds then disappears and nothing happens.
Somewhere I found the link to this app from another country. This one does launch! But can only move the brightness settings. Everything else is there but doesn't actually change anything on the keyboard. https://www.microsoft.com/en-bz/store/p/rog-aura/9nqh3p2dzffn
Sent a support request to Asus a few minutes ago, let's see!
Tried several countries' Microsoft store and couldn't find another version of aura core.
Found a thread on this forum where a Tom Tromboni who apparently works/worked with Asus gave a zip download for a ROG Aura Core install. Installed that.
It is version 1.0.2 of aura core. There is also a link he gives for 1.0.4 of Aura (not core, which is per key configuration). Anyway:
V1.0.4 launches successfully and looks EXACTLY the same as the Aura core I had before resetting the PC. But nothing works not even brightness.
After installing v1.0.4 the Aura Core from the store launches successfully but doesn't work at all either.
On the Microsoft store we have v2.1.18 (core) - can only launch after installing v.1.0.2 too but doesn't affect the keyboard at all.
On the link to a Aura (no core) at the Microsoft store of another location we have v2.1.17 - launches but can only control brightness.
On my empty eSupport folder it says "aura core v.2.1.14"
In that thread there is a core v1.0.2 which does launch but nothing works
In that thread there is also a non core v1.0.4 which does launch but nothing works.
Since installing v1.0.2 got the v2.1.17 to launch I am guessing there is something else the software needs but it does not install from the store. And the v1.0.2 has an outdated version of that same thing in the same directory to the new version launches using that old thing but can't work.
HAAAAA I DID IT!
The v1.0.2 Core I had found previously didn't work. Then I found a v1.0.4 Core and it WORKS!! (The brightness slider does nothing but I can adjust brightness with the fn key + arrow up/down so it's fine).
Found it and downloaded it here: http://drivers.softpedia.com/get/laptop-notebook/ASUS/ASUS-ROG-Strix-GL702VI-AURA-Utility-1-0-4-for-...
But it seems to be available too in asus website for the GL702VI, but I will NOT risk reinstalling it to see if it works lol. From there this is the direct download link: http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win10/ROG_Aura/ROG_Aura_Core_Win10_64_VER104.zip?_ga=2....