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GM501GS My hard drive doesn't show up in desktop or bios anymore

BaptisteP
Level 7
My Zephyrus M is 3 month old and today the hard drive is not recognized anymore. It started with some recent games and when i was downloading large file, the hard drive happened to "dismount", it was not recognized, but when I restarded the computer it was showing up again.
What do you think i can do ?
Can I access the hard drive without losing guarentee (to try to clean, or see if something wrong) ?
Do I need to send it back to asus ?
I need my computer for work and I am looking for a quick solution.
Thanks !

Asus Zephyrus M GM501GS-EI003T
SSD 256Go
SSHD 1T
16go Ram
GTX 1070
143 Views
1 REPLY 1

JDThorn
Level 7
BaptisteP wrote:
My Zephyrus M is 3 month old and today the hard drive is not recognized anymore. It started with some recent games and when i was downloading large file, the hard drive happened to "dismount", it was not recognized, but when I restarded the computer it was showing up again.
What do you think i can do ?
Can I access the hard drive without losing guarentee (to try to clean, or see if something wrong) ?
Do I need to send it back to asus ?
I need my computer for work and I am looking for a quick solution.
Thanks !

Asus Zephyrus M GM501GS-EI003T
SSD 256Go
SSHD 1T
16go Ram
GTX 1070


I have found that if you go into the BIOS (restart and hold F2 before the ROG logo pops up. Go to advanced settings. You should see SMART settings. Turn it off. This is an HDD error checking feature that warns you before catastrophic HDD failure. For some reason, it intermittently disconnects the HDD from the system. Save your settings and restart again.

Sorry it took me almost a year to find your post. Hope it helps.