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Gaming laptop struggles to run anything.

Level 7

My laptop struggles to run almost anything and I don't know why, here are my specs and usage. ( Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz, NVIDIA GeForce RTX 2080 Super with Max-Q Design GDDR6 @ 8GB (256 bits), CPU Stats: Frequency = 774MHz, Usage 3%, Memory Frequency 3200MHz, Temp: 42C, Voltage 688mV, GPU Stats: Frequency = 300MHz, Usage = 1%, Memory Frequency 405MHz, Temperature 41C, Voltage 618mV, Memory and Storage: RAM = 9.2/31.8GB 28.9%, Storage - 982.6/1888.4G 52%, Fan Speed: CPU Fan 4400RPM, GPU Fan 3400RPM, Fan Acoustics 41.6dBA). I have it hooked up via HDMI to an external monitor, and yet it struggles to run almost anything for some reason. Please help.


Level 7

I think before anyone can help you, they would need more information.  For example, when you say "struggles to run almost anything," can you provide some examples?  What happens when you launch a web browser and do a simple Google search?  What about launching MS Paint, or bringing up Windows settings?  Playing games?  Have you looked at Windows Reliability History (type "reliability" into start menu) or brought up task manager (with performance tab visible) to monitor the CPU's frequency while doing various things?