GA605WI (2024) WHEA Crashes with eGPU

[dani_]

Hi,

I'd like help debugging / pin pointing the cause of these crashes.

This is my setup
* GA605WI - AMD Ryzen AI 9 HX 370 / NVIDIA GeForce RTX 4070
* Razer Core X Chroma with MSI NVIDIA GeForce RTX 2070 Super
* Tried several cables, Thunderboldt 4. - All work correctly with another laptop (Razerblade stealth)
* WIN 11 / BIOS 310, will update to 315 but since no one knows the changelog it's probably useless.
* The laptop is drawing power from the eGPU - it provides more than enough if the dGPU is disabled; using the laptop brick charger does not fix it anyway.
* Tried both: Armory Crate bloatware and GHelper

The problem
* When running GPU demanding apps (or not so much, like video editing) Windows crashes with: 

WHEAError: 0x124_4_AuthenticAMD_PCIEXPRESS_VENID_10DE_DEVID_1E84_UNSUPPORTED_REQUEST_IMAGE_AuthenticAMD.sys

The hardware identifier matches the eGPU card (2070 Super)
* After several NVIDIA driver reinstalls, enabling/disabling the dGPU, reboots / power cycle. The laptop stops crashing, and can be used normally.
* I can't pin-point the exact process that leads to a resolution, I've documented them every time but there is no visible pattern.
* Once it works, it works well... that is until next unplug/plug from the eGPU. Then I have to go all over again.

* All settings common to eGPU configurations are correct (PCI Link state power management, NVIDIA CP - Prefer maximum performance, etc) - https://egpu.io/forums/pc-setup/guide-generic-windows-10-solutions-for-egpu-bsod-crashing-and-system...
* I have different USB4 / Thunderboldt cables and they were all tested with other laptops too.

Before someone asks... Why do I use an eGPU? Because the laptop is too hot when using the dGPU; because I already had it and may upgrade it later on; because its practical for me.

[ElectroStingz]

Hello,

To avoid confusion I will use the card names instead.

With just the laptop and nothing else plugged to it yet,

If the BIOS is in default hybrid mode,  Get into Windows, uninstall the nvidia driver. Disable the 4070 in device manager, reboot. Get back into Windows, plug the 2070, install a driver from nvidia (go for older like 566.36), does this make any difference or is this what you have been doing?

[dani_]

Thanks ElectroStingz  for your reply

Yes this is more or less what I am doing. But is not 100% consistent. Sometimes I have to repeat the process or shutdown the laptop completely instead of restart.

I'm using 572.60-notebook Driver from February 2025 more or less, but I can try earlier.

The annoyance is that I have to redo this everytime I take the notebook from my desktop elsewhere and come back. Maybe this is somehow related to the battery kicking in at some point, causing some configuration to change?

[ElectroStingz]

That's strange, definitely go for the older drivers just to see.

The other razor laptop is it Intel or AMD iGPU?

The way it switches displays with between nvidia and AMD is often managed on profiles, like battery mode. Just thinking if the AMD software is also trying to manage the nvidia GPU and causing a conflict, if it were uninstalled, and you used basic AMD microsoft drivers does it help? (you would have to make sure AMD software is not reinstalled again / run offline mode for testing)